IT Support Engineer
gulf international bank
مجموع سنوات الخبرة :14 years, 2 أشهر
• Providing user support on Bank related Application CRM, QC, SMART LIGHT, MIDAS, BASSIRA and EXIPILLS.
• Supporting Retail issue.
• Supporting Whole sale issues.
• Managing And Team and Vendors
• Team communication and support over the telephone and remount.
• Following up with vendor and contractor regarding the retail issues.
• Installation and trouble shooting of Windows XP/Vista/7
• Creating and Managing User Accounts, Computer Accounts, Local Groups
Defining group policies
• Install, configure and maintain various software packages
• Solving DNS, DHCP and network related Applications issues.
• Desktop/Laptop on-site and phone support
• Printer/Fax support Backup system support updating current infrastructure.
• Deploying new equipment
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems.
When unable to resolve, escalate to second or third level in accordance with support engineer escalation processes.
• Maintain overall ownership of users issue & service ensuring that they receive resolution within a reasonable timeframe.
• Provide initial assessment of urgency and business impact on all support calls.
• Assists in the development and implementation of quality improvement programs for assigned department.
• Accountable for meeting systems infrastructure or operational Service Level Agreements established by Gulf international Bank.
• Manage multiple high priority initiatives in a fast paced highly technical environment.