Regional Sales Manager
ACS
مجموع سنوات الخبرة :19 years, 4 أشهر
• Manage the sales with the team in Dubai and Abu Dhabi to achieve the assigned targets and directly responsible for revenue generation from the territories and segments.
• Core concentration on revenue generation from sales team with special concentration in the business verticals like large Corporates, Contractors, Hospitality, Healthcare and Govt.
• Develop new channels and market segments for the distribution products like NEC Unified Communication Systems, Telecor, CISCO and the B2B business opportunities with the company’s product portfolio like Hitachi Storage Solutions, Sandpiper Data Solutions, Frontrange Managed Services, Complete Active & Passive Infrastructure Solutions.
• Directly responsible to handle key accounts like large corporates, Ministries & Govt Business.
• Constantly monitor the market and devise segment wise strategies to achieve the desired sales volumes.
• Recruit, train and motivate the team to achieve the sales targets in Dubai and Abu Dhabi.
• Create and Manage the B2B business channels for IT sales support and ELV solutions
• Interact with the Government, Ministries and Contractors to procure sales orders and execute the same.
• Responsible for preparing draft RFQ for client requirement, Tender Process, Presentation preparation for large projects, Listing companies with all major institutions including oil & Gas, Govt & Ministries.
• Play a significant role in long-term planning, including an initiative geared toward operational & Sales excellence
The Operations Responsibilities include the following,
• Facilitate & Manage the Admin on price negotiation, Clearance, Delivery with the OEM & Distribution Channels on all major procurements.
• Initiated & framed process with the Vendor to Develop CRM for the Sales & Technical Process flow & Monitoring.
• Manage all help desk activities, including monitoring SLA of 1st Level Response; managing hand-off to 2nd Level support; managing Dashboard for tracking open tickets to closure; tracking and reporting customer satisfaction; managing help desk staff; and communicating with Management & Customers and escalating issues as appropriate.
• Manage Operations and improve operational systems, processes and policies specifically, support better management reporting, information flow and business process.
• Manage and increase the effectiveness and efficiency of all Support Services, through improvements in coordination and communication between support & business functions.
• Manage customer approved configurations, equipment’s etc. and manage demands, ensuring the customer requests and supplies comply with standards.
• Manage vendor and procurement process and recommend preferred sources.
• Responsible to handle the named customers across various industries.
• The responsibility included retaining the existing customers and exploring the possibilities of expanding the customer’s exposure to other products and newer technologies brought out by Fujitsu.
• Conduct regular contact activities to stay in the top of the mind with the customers
• Conduct regular programs to orient the employees of the customers about the products of Fujitsu.
• Provide technical training and support to customers
• Interact with the service and technical team on behalf of the customers in fulfilling their requirements.
• Map the specific requirements of the customers and channel partners for market oriented activities planning and execution.
• Undergone Certified Training on the WPS range of products with Fujitsu.
• Identify new market opportunities, monitor competitive activities and communicate findings to Senior Management of Marketing and Sales.
• Select, train and lead the team of sales professionals to achieve / exceed revenue targets.
• Develop specific revenue programs and implement corporate sales plans and to get systems implemented.
• Identified and expanded territories.
Designation: Regional Manager - Sales & Operations (Managed Services)
Career Growth with the company: Customer Support Executive (May 2007) - Operations Manager (Aug 2008) - Territory Manager -Sales and Operations -ROTN (July 2009) - Regional Manager - Sales & Operations (April 2011)
• Head the regional sales and marketing for thin client Solutions & Cloud Solutions like DaaS, IaaS, PaaS and initiatives to ensure achieving the desired volume of business along with the team members.
• Responsible for Institutional sales, Government sales through various ministries and sales through channel partners
• Establish exclusive brand outlets along with the channel partners and thus increase the volume and brand visibility for Novatium Thin client & Zero Client.
• Work closely with the team members to complete the sales process generated through leads from the channel partners
• Manage Exclusively the telecom companies like, BSNL, Airtel etc
• Manage the team with appropriate levels of motivation in the selling the concepts and products of the company
• Maintain constantly updated MIS and work closely with the management in taking appropriate strategic moves from time to time
• Coordinate various promotional activities including telemarketing, road shows, mail marketing and exhibitions
• Report generation on a weekly / monthly / quarterly and yearly basis
• Manage 16 people including territory managers and executives.
Responsible for handling cross selling of various product solutions
Closely monitor the competitor strategies and respond accordingly
Acquisition database of potential customers and working with the team to convert them
Monitoring customer relationships through constant interaction and resolving their concerns
Participate in various customer related programs including promotional activities
Timely escalation of disputes and resolving them in time
Monitor the team’s performance and train them to perform better from time to time
Timely generation of reports and MIS
BBA - (2003-2006) Annamalai University, Chidambaram
Honors Dip. in Computer Application - (2006) Computer Software College, Chennai