Passenger Service Agent for Emirates Airline
National Aviation Services
Total years of experience :8 years, 6 Months
Jan' 12 - Jan '14 National Aviation Services in Kuwait International Airport WLL
Passenger Service Agent for Emirates Airline
Oct' 11- Dec' 11 King Abdul-Aziz International Airport in Jed for Emirates Airline
Temporary Staff
Nov' 09 - Apr' 11 Air India Sats at Rajiv Gandhi International Airport, Shamshabad
Guest Service Supervisor
Feb' 08 - Oct' 09 Kuwait Airways Corporation at Rajiv Gandhi International Airport, Shamshabad Sr. Airport Customer Service Agent
Nov' 07 - Feb' 08 Emirates Airline at Rajiv Gandhi International Airport Begumpet, Hyderabad Temporary Airport Service Agent
Dec' 04 - Jul' 07 Garuda Intelligence Security & Services
Costumer service agent
Responsibilities: • Carrying out daily functions to ensure that the operations run smoothly and conform to safety and security requirements, pro-actively prevent and as directed, managing flight disruptions & irregularities in an effective manner
• Communicating with customers, team members and managing agents to ensure that both internal and external customers are provided with consistent service excellence in the spirit of service
• Handling cost & revenue implications of customer service and operational decisions; be vigilant in identifying and acting upon sales opportunities at the airport
• Making & maintaining good rapport with key stakeholders such as airport authorities, government agencies, suppliers and ensuring efficient facilitation of operational processes, procedures & customer services and fully aware of business & commercial environment
• Helping & supporting Airport Services Manager and Manager On Duty with administrative duties and operational requirement
• Completing all check-in procedures diligently, efficiently guiding company's standards and legal authorities to achieve customer satisfaction, loyalty and safe aircraft operations
• Executing all departure and boarding activities smoothly and effectively to ensure customer satisfaction, security/safety and flight schedule maintenance
• Accounting direct revenue collected at the counter e.g. excess baggage charges, ticket sales with the view to reconciling sales returns
• Pre-planning and performing meet to guide activities for arriving passengers and ensuring smooth facilitation of any special needs passengers and as a legal requirement deal with Interline /transfer passengers to facilitate smooth transfers and customer satisfaction
• Supervising passenger's queries with good appreciation from the customers and with good quality scores
• Resolving passenger's queries at check-in counters in different kind of situation where passenger is not satisfied at counters
• Handling all International Airlines
o Emirates Airline
o Air India
o Srilankan Airline
o Malaysian Airline
o Singapore Airline
o Qatar Airways
o Saudi Arabian Airline
o Oman Air
o Thai Airways
• Achieved Rajayapuraskar Award in Bharat Scouts from District Commissioner, Hyderabad in1996
• Successfully attained: o MACS DCS system for check-in procedures and flight controller and mars reservation conducted by Kuwait Airways
o World Tracer Management for lost and found dept of Kuwait Airways
o SITA DCS system for check- in procedures
o Picture DCS system for check in procedures
• MBA (Human Resource) from Mahatma Gandhi University, hyderabad in 2013
• Bachelor of Commerce from Manonmaniam Sundaranar University, Thirunelveli in 2004
• Diploma in Computer Application from BICT, secunderabad 1999 in year