NETWORK ENGINEER
SUTHERLAND GLOBAL SERVICES
Total years of experience :12 years, 11 Months
Administering & designing LANs, WANs internet/intranet, and voice networks.
•Deployment and monitoring of Cisco IP telephony clusters
•Troubleshooting and providing support of Cisco IPT for various clients.
•Hands on experience in Troubleshooting of Cisco Voice Network Infrastructure
•Maintenance and Troubleshooting of CUCM 6.x, 7.x & 8.x later
•Configuration and deployment of Cisco IP Phones (Manually and using BAT tool)
•Configuration of user features such as speed dial, call forwarding, transfer, call park, call pickup, call forward all, Extension mobility.
•Configuration of different calling privilege levels as per the project requirements
•Configuring call manger features and services
•Configuration of Voice Interfaces like FXS, FXO, ISDN T1/E1 PRI
•Investigating, diagnosing and resolve all network problems.
•Hands on experience on different Cisco Voice Gateways and routers
•Attending daily status report and incident management calls.
•Management of Voice mail users.
•Upgrading and repairing faults on networks & peripheral equipment.
•Experience of working with Cisco TAC during major critical scenarios
CISCO TAC Engineer
Network engineer managing Network Equipments,
Monitoring Calls
CUCM
ACADEMIC QUALIFICATION: •