Business Systems Support & Desk Engineer
United Safety International
مجموع سنوات الخبرة :14 years, 7 أشهر
IT Operations:
-- Single point of contact for IT operations & infrastructure for the Eastern Hemisphere based United Safety entities (Dubai, Abu Dhabi, Qatar, Angola, Congo, Cabinda, Malango, Netherlands, China, Kuwait, and Kurdistan) for UPSTREAM, DOWNSTREAM, and Industrial sectors.
-- Administration of Active Directory, MS Exchange account management, MS SharePoint, Citrix, POSI, and Industrial scientific DS2 software (ITX/MX4 gas docking stations).
--Manage Network infrastructure & Security expansion plans across the major USL hubs. (Network and Security infrastructure of Abu Dhabi office & warehouse, Qatar Office & Warehouse, Angola, Kuwait, and Congo centers were built from the ground level, and has been integrated with the global corporate network.).
-- Administration of Windows server 2012, VM ware, Citrix, Xenapp, Drobo (SAN), DMZ, Helpdesk Ticketing System, Symmantec DLo, and Carbonite backup systems.
-- Administration of Lenel Onguard security system integrated with the video, alarm monitoring, and other security features. Configure, and support Cisco IP phones and its related peripherals.
-- Configure workstations (laptops, Desktops) both Windows 7, Windows 8.1, Windows 10 & MAC based OS, Tablets, and other peripherals as per the standard IT procedure.
-- Manage the procurement, and deployment of all IT related equipment’s for the entire USL Easter Hemisphere office, and Oil fields/rigs. Ensure the high integrity on company’s confidential data, and support the Top executive team needs.
-- Travel across various USL centers, and project sites located in Eastern Hemisphere to provide IT support for the industrial equipment’s. Train the field/shop employees on appropriate business system process and usage.
Business Systems Support:
SPIRA & SPIRA Mobile- Field ticketing software, AVANTI - HRIS system, MS Dynamics CRM, Global Asset Management System (GAMS) & Turnaround Systems (TA) - Asset Management system
- Liaise with the business resources, and client to understand the actual product vision and direction.
- Understand the business issues and challenges faced by the client in terms of data or information.
- Lead the client requirement meetings to obtain and recognize the client requirements.
- Appropriate documentation of all project requirements.
- Review gap or impact analysis and authorize domain knowledge based on client requirements and understand the overall business process and challenges faced by the client.
- Accurately understand the business requirements for product or service conversion according to the client's and project
requirements.
- Clearly define software and system requirements in terms of performance, reusability, reliability, and extensibility.
-Team Leader for the Post Graduate portfolio in Student Care & Administration department.
- Managing International & Local post graduate students (approximately 700+ students) under University of Wales (UK), Grenoble Graduate School of Business (France) and Oklahoma City University (USA) as a university coordinator
- Responsible for the full spectrum of post graduate operations and University relations
- Involved in sales, direct and social media marketing including search engine optimization of the post graduate courses.
- To liaise with University Partners for coordination of Information for business development and new business opportunities
- Responsible for requirements gathering, problem analysis and report generation for University management system project
- Conduct competitor research and analyse the data to provide insights for sales and marketing team.
- Preparation for media releases, Public Relation activities, resource planning and Event Management
- To Conduct Student Orientation, Training & Development, Evaluation and Reflection sessions
- Liaise with the business resources, and client to understand the actual product vision and direction.
- Understand the business issues and challenges faced by the client in terms of data or information.
- Lead the client requirement meetings to obtain and recognize the client requirements.
- Appropriate documentation of all project requirements.
- Review gap or impact analysis and authorize domain knowledge based on client requirements and understand the overall business process and challenges faced by the client.
- Accurately understand the business requirements for product or service conversion according to the client's and project
requirements.
- Clearly define software and system requirements in terms of performance, reusability, reliability, and extensibility.
Company Name: Sutherland Global Services (Dell process), Chennai
Position Title: Technical Support Executive
Specialization: Online Support Technician for US and Canadian region customers
Industry: IT
Duration: May 2008 - Mar 2009
Achievement: Awarded "Best Technical Call of the month" from DELL Printers Department
Roles & Responsibilities
-To provide Technical Support assistance for Dell Printers (Inkjet and LaserJet), Laptops, Television, Projectors
& PDA through Phone, Online and Remote assistance for US and Canadian region customers
- Provide Resolutions of support issues with the strong understanding of the technical issue
- To update knowledge base articles based on new issues & develop customer-facing documentation.
- To sell DELL printer & accessories through Telephone & Online.
- To schedule on site troubleshooting for Customers
- Tracking and follow up on unresolved issues to ensure quality metrics
PROJECT DETAILS
Title: JMBOK Portal (Website & Moodle integration)
Qualification: Master's Degree Field of Study: Business Administration Major: Human Resource Management Institute/University: University of Wales Graduation Year: 2011
Qualification: Bachelor's Degree Field of Study: Engineering / Technology Major: Electronics & Communication Engineering Institute/University: Anna University Grade: 1st Class Graduation Date: 2008