it project manager
National Commercial Bank - Alahli NCB
Total years of experience :4 years, 9 Months
Maintained project management plans
Tracked progress via incident reports and service requests
Visited branches frequently to ensure completion of tasks as per predefined standards
Maintained and owned payment policy and procedure
Gathered requirements from clients
Maintained positive business relationships with the branch managers & take a proactive approach to requirements
Managed all service contracts including cleaning, security, maintenance
Develop and provide technical maintenance support systems and processes
Developed customer accounts to drive business into the specific hotel/cluster and to increase market/customer share in all
revenue stream
Met clients to negotiate rates and prepare contracts for the hotel
Cooperated with other departments in the hotel to create an exceptional guest experience
Worked within different business strategies and identified potential opportunities
Managed assigned events, followed leads to secure new business
Answer client questions about credit terms, products, prices and availability
Visiting potential clients to evaluate needs or promote products and services
Handle the day to day operations in the mall, ensuring operations are kept up to the highest quality standards in order to meet
customer requirements
Coordinate mall team & contractor employee works to oversee daily operations include, maintenance, security, cleaning, pest
control, waste collection, mall administration and customer service
Identify & inform Management of any health & safety risk related to the Mall building that may affect employees, contractors &
the general public
Maintain high-quality property standards through daily checks and preventive maintenance (cleanliness, AC level, lighting,
assets & equipment) and security control for mall premises include, parking, service areas, toilets and other common area
Managed resourcing and planning for customer service
Ensured customer needs are met and complaints/queries are resolved in a timely manner
Actively sought for ways to achieve or exceed shop sales targets
Reviewed and provided regular feedback on staffs performance
1. Managed appointments and schedules
2. Designed leaflets and business cards for distribution
3. Communicated with patients both in English and Arabic and translated where necessary
4. Prepared and conducted questionnaire to determine levels of clients' statisfaction