Ticketing and Reservation agent
British Airways
Total years of experience :12 years, 2 Months
Worked at British Airways (Doha Office) as Ticketing and Reservation Agent with the below duties:
• Call center services to answer inquiries and solving problems for travel agents and individual customers regarding ticket reissue, refunds and changing travel dates.
• Issuing tickets for walk-in customers and group companies.
• Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
• Confer with customers to determine their service requirements and travel preferences.
• Prepare customer invoices and accept payment.
• Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
• Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps
Manging customer requirment which include airticket booking, refund, date change and all other related services
prepare monthly sales reports
Mangeing customer needs for ticketing, handling daily sales and cash report