مهند كرامي

 Opening D’allure Coffee Brand Specialty Coffee
 Opening Skinny Healthy Food Kitchen.
 Opening Taiga Café Brand in Salmiya 5 Stars Restaurants
Setting the menu, the decorations, recruitments, Branding

Set Up All the productions Unites
•Handling the productions unite
•Implementing the new concepts
•Implementing the work flow including sales department
•Setting the new production unite the fresh cut
•Opening New Sales Channels In GCC.
•Putting the Standards Perdures For Waste Management’s and Turned to profit

Establishing the food and beverages division, to meet the brands standards.
•Forecasting and set-up the startup budget
•Arrange all the standards they need to obtain 5 franchise license form USA.
•Set the demographic plane for all locations.
•Follow up on the opening Processes.
•Recruitment overseas

Head the operations department, reporting directly to the CEO,
•Write and implement the kiwi bakery & pastry operation manual establishing the outlet, managing the outlet, managing the staff, legal requirements, and field marketing guidelines.
•Establishing Central production unit.
•Development of the brand on market, training as well as general audit and quality control.
•Creation and implementation of sales system and processes
•Location evaluation and approval for new outlets
•Follow up on the opening process and assistance in building Business plan and forecasts
•Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
•Created fun team building activities to engage staff in up selling to meet revenue targets.
•Purchased adequate quantities of necessary items, including food, beverages, equipment and supplies.
•Reduced labor costs by \[4.5\] percent while maintaining excellent service and profit levels.
•Promoted the business through participation in and sponsorship of community events.
•Skillfully interacted with external vendors to obtain the best quality in pricing and product.

Master food Solutions Company

Managing daily operation to achieves company objectives Control and analyze \[The Payroll, Sales, Costs, Waste, Expenses\] Planning and monitoring staff training Set home delivery plan, Area study, monthly and analysis results.
•Forecast sales, monitoring the local and international environment.
•Assist the area manager in daily operations also set the restaurant budget.
•Managed 65-person team of Front of the house and back of house staff for a high-end barbecue restaurant.
•Consistently stayed under monthly controllable expense budget.
•Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
•Executed daily production lists and goals
•Estimated amounts and costs of required supplies, such as food and ingredients
A ‘Amal Holding Group
Ritz Hotel Arabian Gulf Road

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
•Led and directed team members on effective methods, operations and procedures.
•Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
•Maintained a safe working and guest environment to reduce the risk of injury and accidents.
•Conducted timely performance evaluations for all front of house staff.
•Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
•Created fun team building activities to engage staff in up selling to meet revenue targets.
•Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
•Interacted positively with customers while promoting hotel facilities and services.