Operator / Reservations / CID data entry assistant
Boutique 7 Hotel & Suites
Total years of experience :3 years, 8 Months
Boutique 7 Hotel & Suites
Position: Operator / Reservations / CID data entry assistant
From: August 2013 till date
Responsibilities include: 1. Answers and routes incoming calls on a complex digital telephone system.
2. Performs database retrieval for directory information.
3. Provides information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours, etc. Dispenses general information in person regarding the college when incoming call load allows.
4. Assists callers in identifying needs and then routing calls appropriately.
5. Places long distance calls for authorized college staff as necessary.
6. Updates and maintains personal copy of staff directory and other resources to ensure accurate dispensing of information.
7. Answers routine questions about telephone and voice mailbox operation on an occasional basis.
8. Reports PBX console/computer problems to supervisor.
9. Works closely with PCC Public Safety Department as needed by contacting them during emergency or non-emergency situations.
10. Answers questions and provides some training for new operators, on-call substitutes or student help.
11. Updates the staff directory and provides changes to Supervisor. Proofs updates for accuracy.
12. Keeps computer skills current by attending training on new equipment and learning new or modified procedures.
AlMadinah for translations
Position: Typist
From: January 2012 - January 2013
Responsibilities include:
1. Maintaining spreadsheets and databases
2. Answering the phone
3. Photocopying, faxing and franking
4. Managing the post
5. Maintain filing
Office of civil engineering
Position: Secretary
From: February2010 - December 2011
Responsibilities include:
1. answering telephone calls
2. maintaining diaries
3. arranging appointments
4. taking messages
5. typing and word processing
6. filing
7. organizing and servicing meetings (producing agendas and taking minutes)
8. managing databases
9. prioritizing workloads
10. recruiting, training and supervising junior staff
11. handling correspondence
12. implementing new procedures and administrative systems
13. liaising with relevant organizations
14. Co-coordinating mail-shots and similar publicity tasks.
* Degree in Civil Engineering (Pursuing) * Business Administration. Professional Courses Attended - Secretarial Training Course - Ms -Office - Photoshop