مهند على

• Directed end-to-end implementation of networking projects across 85+
branches, ensuring reliable, high-performance connectivity.
• Led cross-functional teams in deploying IP and analog CCTV systems,
improving facility monitoring and compliance by 60%.
• Collaborated with vendors and procurement to deliver on-time equipment
setup, cutting installation lead time by 30%.
• Managed support and optimization for SAP environments, increasing
employee system adoption and resolving issues 25% faster.
• Introduced preventive maintenance strategies, boosting system availability
to 99.9% and reducing technical incidents.
• Documented processes and created training materials for network and
CCTV support, streamlining knowledge transfer and onboarding.

• Provided multi-level technical support for Microsoft Dynamics GP and
internal IT systems, supporting over 200 employees.
• Diagnosed and resolved system-level issues, contributing to a 40%
reduction in support response time.
• Created internal troubleshooting documentation to improve team
efficiency and issue tracking.