كلما زادت طلبات التقديم التي ترسلينها، زادت فرصك في الحصول على وظيفة!

إليك لمحة عن معدل نشاط الباحثات عن عمل خلال الشهر الماضي:

عدد الفرص التي تم تصفحها

عدد الطلبات التي تم تقديمها

استمري في التصفح والتقديم لزيادة فرصك في الحصول على وظيفة!

هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

ندعوكِ للمشاركة في استطلاع مصمّم لمساعدة الباحثين على فهم أفضل الطرق لربط الباحثات عن عمل بالوظائف التي يبحثن عنها.

هل ترغبين في المشاركة؟

في حال تم اختياركِ، سنتواصل معكِ عبر البريد الإلكتروني لتزويدكِ بالتفاصيل والتعليمات الخاصة بالمشاركة.

ستحصلين على مبلغ 7 دولارات مقابل إجابتك على الاستطلاع.


تم إلغاء حظر المستخدم بنجاح
مهند ال حميدان, Assistant Manager – Real Estate Affairs

مهند ال حميدان

Assistant Manager – Real Estate Affairs·Economic Cities and Special Zones Authority

المملكة العربية السعودية

بكالوريوس, Hotel Management

الخبرة العملية

مجموع سنوات الخبرة: 15 سنوات, 11 أشهر

Assistant Manager – Real Estate Affairs

يوليو 2017 - حتى الآن

Economic Cities and Special Zones Authority

جدة، المملكة العربية السعودية

يوليو 2017 - حتى الآن

Responsibilities
• Manage all aspects of real estate including registration, disposition and amendments of real estate transactions.
• Participate in establishment of the real estate registration process adopting the latest international systems in the field.
• Develop, implement and update standards, policies, procedures and controls needed for efficient and accurate administration of the real estate registry.
• Supervise recording of all real estate transactions and transferring of real estate rights ensuring accuracy and completeness of the database.
• Ensure integrity and accuracy of the real estate registry database to foster investor confidence.
• Monitor and ensure registration of all real estate transactions, identify and investigate violations and initiate legal action including imposition of fines and penalties.
• Establish and coordinate interfaces of the real estate registry with other systems of the organization.
• Supervise and ensure collection of revenues related to real estate registration and related services.
• Liaise with various authorities to validate all documentation and records related to real estate registration.

مجال الشركة:
العقارات
الدور الوظيفي:
الإدارة

Customer Service

يوليو 2016 - يوليو 2017

Integrated Government Customer Service Center

جدة، المملكة العربية السعودية

يوليو 2016 - يوليو 2017

• Administered the customer relations management (CRM) process ensuring smooth and efficient service delivery.
• Implemented and ensured compliance with systems, policies and procedures related to receipt, processing and servicing of customer queries and requests.
• Monitored and ensured achievement of service level agreement (SLA) and quality standards across the CRM cycle.
• Worked closely with various government entities and internal departments to improve overall productivity and efficiency.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Sales Manager (Acting)

يناير 2015 - يوليو 2016

Bank Albilad

جدة، المملكة العربية السعودية

يناير 2015 - يوليو 2016

Responsibilities
Sales Manager (Acting)
Business Development and Sales
• Developed, implemented and updated strategies and plans to drive business growth of the bank’s products and services ensuring achievement of predefined sales targets.
• Executed various marketing campaigns for achieving sales of various products and services aligned to overall business goals of the bank.
• Participated in the development of business plans and budgets to deliver sales, revenue, market share and sustainable growth objectives.
• Led the formulation and execution of marketing strategies to build and enhance the banks presence and reputation in the region.
• Supervised and led the sales team providing required guidance and support in the effective execution of plans and campaigns.
• Performed outbound marketing calls to generate new leads and referrals; validated leads and pitched appropriate products and services to clients leading to delivery of sales targets.
• Dealt with all aspects of corporate sales including prospecting, following up and acquisition of HNI clients and leveraging of cross-sell opportunities
• Managed current business pipelines, appraise and validate loan applications ensuring eligibility for financing and contribute to the bank’s profitability.

Customer Relations
• Managed direct sales activities including prospecting for leads, networking and referrals to build a portfolio of client accounts.
• Liaised with customers, mapped their financial needs and objectives, recommended optimum products and services and followed up to close deals and increase sales.
• Provided customers with details, features and terms of various banking products and services including loan and credit options.
• Delivered consistently efficient and prompt services to customers, resolve customer concerns and issues to generate customer satisfaction and loyalty.

Staff Management
• Coordinated manpower planning, recruitment, hiring, training and deployment of sales team to meet current and future requirements.
• Monitored all sales team activities ensuring compliance with the bank’s policies, procedures and guidelines.
• Set sales targets for individual sales agents, monitored performance and guided in the achievement of agreed results.
• Conducted periodic performance appraisals, identify training needs and provided counseling and training to build competencies and improve performance and productivity.

مجال الشركة:
البنوك
الدور الوظيفي:
المبيعات

Customer Service Supervisor

يونيو 2012 - ديسمبر 2014

Bank Albilad

جدة، المملكة العربية السعودية

يونيو 2012 - ديسمبر 2014

Responsibilities

Customer Service Supervisor
• Communicated with customers via telephone, e-mail or letters and provided information on the bank’s products and services
• Responded to enquiries and resolved complaints related to bank accounts, credit cards, financing and investments
• Participated in the investigation of major incidents related to customer service, identified root causes and recommended effective preventive and corrective actions.
• Built and maintained customer relations, solicited and analyzed customer feedback and implemented actions to achieve complete customer satisfaction.
• Contributed to the improvement of business processes, adopting best practices to enhance efficiency and effectiveness of customer service processes.
• Led and supervised a team of customer service agents dealing with recruitment, training and motivation to instill a customer-focused culture in the team.

مجال الشركة:
البنوك
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Guest Service Officer

نوفمبر 2010 - مايو 2012

Park Hyatt

جدة، المملكة العربية السعودية

نوفمبر 2010 - مايو 2012

• Dealt with all aspects of guest services including response to enquiries related to availability of rooms and villas, check-in and check-out of guests, assistance related to ground transportation, restaurant/entertainment reservations ensuring consistent high standards of guest experience.
• Supervised front office and housekeeping operations, implemented processes related to guest safety including inspection and ensuring adherence to fire protection, safety and security requirements.
• Collaborated with various departments to provide high quality customer service leading to customer satisfaction and loyalty.
• Earned Hystar points for outstanding performance as Guest Service Officer - Front Office, February 2012

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Team Leader

يونيو 2009 - سبتمبر 2009

Crowne Plaza

جدة، المملكة العربية السعودية

يونيو 2009 - سبتمبر 2009

• Led a team in providing best-in-class service to guests and customers ensuring guest comfort, safety and satisfaction.
• Participated in guest services related to major events including Inauguration Ceremony of KAUST, Thuwal. Received a certificate in recognition of valuable services rendered during the event, September 2009.
• Earned a Letter of Appreciation for professional approach in coordinating requirements and needs of distinguished guests of Saudi Aramco and KAUST, September 2009
• Awarded a Certificate of Protocol and Etiquette by Saudi Aramco, August 2009

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الإدارة

التعليم

Higher Institute of Tourism & Hotel Management

يونيو 2010

يونيو 2010

بكالوريوس، Hotel Management

مصر

Skills

Real Estate Operations
Expert
Real Estate Operations
Expert
Credit Risk
Expert
Credit Risk
Expert
Key Account Management
Expert
Key Account Management
Expert
Sales Management
Expert
Sales Management
Expert
Business Development
Expert
Business Development
Expert
Investigation and Compliance
Expert
Investigation and Compliance
Expert
Banking Products and Services
Expert
Banking Products and Services
Expert
Government Liaison
Expert
Government Liaison
Expert
Islamic Banking
Expert
Islamic Banking
Expert
Stakeholder Relations
Expert
Stakeholder Relations
Expert
Real Estate Regulations
Expert
Real Estate Regulations
Expert
Documentation and Records
Expert
Documentation and Records
Expert
Teamwork and Leadership
Expert
Teamwork and Leadership
Expert
Staff Management
Expert
Staff Management
Expert
Customer Relations Management
Expert
Customer Relations Management
Expert
Regulatory Affairs
Expert
Regulatory Affairs
Expert
Marketing and Promotions
Expert
Marketing and Promotions
Expert
Direct/HNI Sales
Expert
Direct/HNI Sales
Expert
Data Analytics and Reporting
Expert
Data Analytics and Reporting
Expert
Strategy Planning and Execution
Expert
Strategy Planning and Execution
Expert
Real Estate Operations
Expert
Real Estate Operations
Expert
Credit Risk
Expert
Credit Risk
Expert
Key Account Management
Expert
Key Account Management
Expert
Sales Management
Expert
Sales Management
Expert
Business Development
Expert
Business Development
Expert

اللغات

الانجليزية
متمرّس
العربية
متمرّس
الروسية
متمرّس

التدريب و الشهادات

الشهادات
Certificate of Education Achievement
Jan 2002
English Course for Speakers of Other Languages
Mar 2004
Retail Banking Professional Foundation Certificate (RBPFC)
Dec 2014

التدريب
AML Compliance – Fraud Awareness
Bank Albilad
Feb 2013
Feelings for Customer Service
Bank Albilad
Dec 2014
Feelings for Customer Service
Bank Albilad
Dec 2014
Rules of Opening & Operating Bank Accounts and Mechanism to Deal with Dormant & Unclaimed Accounts
Bank Albilad
Nov 2015
Customer Service Skills
Institute of Public Administration
Apr 2019