Administration/Personnel Officer/Acting as Administration Section Head.
Saudi Archirodon Ltd
Total years of experience :22 years, 5 Months
1- Working with internal and external parties to organize the various components needed to initiate.
2- Running and concluding major projects.
3- Performing administrative duties for executive management.
4- Preparing reports and financial data.
5- Supervising other administrative staff.
6- Supporting senior level managers and may supervise other support staff and performing administrative and office support activities for multiple supervisors.
In addition to the Personnel Job responsibilities as well.
7- From 16/4/2012 till Current time: "Saudi Archirodon Ltd."
Job Description: * Administration/Personnel Officer/Acting as Administration Section Head.
Job Responsibilities:-
1- Working with internal and external parties to organize the various components needed to initiate.
2- Running and concluding major projects.
3- Performing administrative duties for executive management.
4- Preparing reports and financial data.
5- Supervising other administrative staff.
6- Supporting senior level managers and may supervise other support staff and performing administrative and office support activities for multiple supervisors.
In addition to the Personnel Job responsibilities as well.
• Respond to incoming telephone inquiry’s in less than three rings and accurately answer at least 90% of inquires.
• Accurately record all details of customer inquiry for statistical and analytical Purposes.
• Fully understand both individual & company objectives to achieve them effectively & efficiently.
• Positively contribute in up selling of products & Value Added Services to maximize company revenue
• Keep up to date with MobiNil products and services offering
6- From 29/7/2010 till 1/7/2011: "The Electronic Banking Services Company - Egypt (E-Banking) "
Job Description: * First Line Maintenance (FLM) and Installation Manager.
Job Responsibilities:-
1- Providing full coverage for FLM, eliminating the headache of the operation.
2-Utilizing a team of highly trained technicians, we guarantee the fastest response times & the proficiency of the operation.
3-Having a fully integrated FLM team allows us to provide the maximum customer service for your customers and ensures our alignment to the organization's growth strategy.
Offered Services: 1. FLM Preventive Maintenance
2. On Call FLM Technical Visits
3. ATM Monitoring
4. ATM Site Preparation, Installation & Relocation
1- Providing full coverage for FLM, eliminating the headache of the operation.
2-Utilizing a team of highly trained technicians, we guarantee the fastest response times & the proficiency of the operation.
3-Having a fully integrated FLM team allows us to provide the maximum customer service for your customers and ensures our alignment to the organization’s growth strategy.
Offered Services :
1. FLM Preventive Maintenance
2. On Call FLM Technical Visits
3. ATM Monitoring
4. ATM Site Preparation, Installation & Relocation
5- From 17/9/2007 to 29/7/2010: "Network Processing Company (NPC) "
Job Description: * ATM Dispatching and Monitoring Operations Specialist
Job Responsibilities:-
1-Monitoring ATM Network for \[Cairo Barclays Bank, Credit Agricole Egypt Bank, National Bank of Development, Misr Iran Development Bank, Arabic African International Bank, Principal Bank For Development And Agricultural Credit, Bank of Alexandria & Egyptian Gulf Bank\].
2- Monitor ATM Transactions.
3- Coordinating ATM cash filling and counting.
4- ATM Maintenance by co-operating with (the first and second line maintenance)
5- Monitoring Network with communication companies.
6- Dispatching and resolution of ATM problems.
7- Preparation of acquirer activity reports.
8- Customer service For ATM users.
9- Management of ATM terminal hardware and software upgrades.
1-Monitoring ATM Network for \[Cairo Barclays Bank, Credit Agricole Egypt Bank, National Bank of Development, Misr Iran Development Bank, Arabic African International Bank, Principal Bank For Development And Agricultural Credit, Bank of Alexandria & Egyptian Gulf Bank\].
2- Monitor ATM Transactions.
3- Coordinating ATM cash filling and counting.
4- ATM Maintenance by co-operating with (the first and second line maintenance).
5- Monitoring Network with communication companies.
6- Dispatching and resolution of ATM problems.
7- Preparation of acquirer activity reports.
8- Customer service For ATM users.
9- Management of ATM terminal hardware and software upgrades.
4- From 15/7/2007 to 15/9/2007: "Vodafone Egypt "
Job Description: * Customer Service Representative.
Job Responsibilities: - * Responsible for answering customer's inquiries, responding to complaints and building up customer loyalty to increase customer satisfaction on shift basis.
• Respond to incoming telephone inquiry's in less than three rings and accurately answer at least 90% of inquires.
• Appropriately forward customer inquires requiring special assistance or escalation.
• Keep up to date with Vodafone products and services offering
• Report out of pattern inquires as appropriate to next level of management.
• Accurately record all details of customer inquiry for statistical and analytical Purposes.
• Provide an appropriate respect and understand the tools, & materials utilized within other departments
• fully understand both individual & company objectives to achieve them effectively & efficiently.
• Positively contribute in up selling of products & Value Added Services to maximize company revenue.
* Responsible for answering customer’s inquiries, responding to complaints and building up customer loyalty to increase customer satisfaction on shift basis.
• Respond to incoming telephone inquiry’s in less than three rings and accurately answer at least 90% of inquires.
• Appropriately forward customer inquires requiring special assistance or escalation.
• Keep up to date with Vodafone products and services offering
• Report out of pattern inquires as appropriate to next level of management.
• Accurately record all details of customer inquiry for statistical and analytical Purposes.
• Provide an appropriate respect and understand the tools, & materials utilized within other departments
• fully understand both individual & company objectives to achieve them effectively & efficiently.
• Positively contribute in up selling of products & Value Added Services to maximize company revenue.
* Responsible for answering customer’s inquiries, responding to complaints and building up customer loyalty to increase customer satisfaction on shift basis.
• Respond to incoming telephone inquiry’s in less than three rings and accurately answer at least 90% of inquires.
• Appropriately forward customer inquires requiring special assistance or escalation.
• Keep up to date with all products and services offering
• Report out of pattern inquires as appropriate to next level of management.
• Accurately record all details of customer inquiry for statistical and analytical Purposes.
• Provide an appropriate respect and understand the tools, & materials utilized within other departments
• fully understand both individual & company objectives to achieve them effectively & efficiently.
• Positively contribute in up selling of products & Value Added Services to maximize company revenue.
Branch Manager
2- From 14/12/2002 to 28/8/2005:" Arabian General Contracting "
Construction and Road Baving (Mahmoud Moustafa Metawie)
b) From 28/7/2004 to 28/8/2005: as Data Entry
& Helpdesk Specialist
Data Entry & Help-desk Specialist
Job Description: a) From 14/12/2002 to 25/7/2004: as an
Accountant and Data Entry
Accountant and Data Entry
1- From 13/10/2001 to 1/9/2002: " Moderna Tours "
Job Description: Sales Specialist
Sales Specialist
Technical / Academic Studies (4 Years) Managerial Information Systems / English Section
Highest University Degree: Bachelor of Managerial Information System Research Field: Managerial Information System Grade: Sufficient Year: 2005 First University Degree: Technical / Academic Studies (4 Years) University: Modern Academy for Computer Science & Management Technology