Senior Customer Relations Officer
Gulf Insurance Group
Total years of experience :11 years, 6 Months
manageing over 30 corporate accounts day to day inquiries and account managmet.
ARAB LIFE & ACCIDENT INSURANCE COMPANY (Arab Insurance) Amman, Jordan
Customer service officer (2014 - 2018) SAFEHOUSE. 2014- 2019
Head Of Customer Service Department (Sep2018 - present) Main branch.
• Managing the Customer Service team and the Customer Service Divisions
• Setting development plans.
Oct 2013 | Mar 2014
Masks Solutions: Field Officer
• Conduct and supervise marketing campaigns for major accounts such as Nuqul group, Nadek
• Supervise In/Out Store promoters
• Perform and manage marketing analysis data collection activities
• Run and manage mystery shopping campaigns for major accounts such as SAMSUNG JO
• Implement and Run Rewarding System for major Clients like SAMSUNG JO
• Conduct Market surveys
• Prepare several business reports for the clients: Campaign Daily report, Survey Report
• Volunteered in the Amman- Dead Sea Marathon (2012- 2013)
Mar 2012 | Jul 2012
Readers Book Shop: Salesman
• Approach the clients to understand their needs
Jun 2011 Channels Team: • Brochure distribution
Promoter
Voluntary & Social Activities