Senior Content Officer
• Arabiacell
Total years of experience :18 years, 10 Months
• Signing a partnership agreements with a worldwide content providers
• Making a cooperation contracts with the most important affiliate companies in the world in order to enhance the sales volume of our mobile services.
• Working in parallel with Development Team in order to create Mobile Applications just like “Du-Save” and “City Mall” Mobile Application.
• High level skills and experience Using many “CMS's” Interfaces” such as “Magento 2” CMS.
• Using Facebook ads tools which help Arabiacell clients to grow their audience base
• Enhancing Services Generated revenues by launching Online Promotion Campaigns through different Affiliate networks.
• Recruit AV software's to produce in/house Multimedia Mobile Content such as “Sony-Sound Forge, Sony Vegas, Xilisoft, and Microsoft Movie Maker”.
• Recruit Design programs to enhance content quality such as “Photoshop CS”.
• Monitoring different Mobile Operators services quality by contacting customers to get their feedback on those services.
• Managing Operators Content “Portals and Services” over ArabiaCell in-house developed CMS, for the below countries and Operators:
- Jordan: Zain, Orange, Umniah
- Palestine: Jawwal, Ooredoo
- Syria: MTN
- Iraq: Zain, AsiaCell
- UAE: Etisalat, Du
- Yemen: MTN
- Saudi: Mobily, STC
- Egypt: Etisalat, Vodafone
- Sudan: Zain
- Philippine: Smart
- Pakistan: Jazz, Ufone, Telenor
- Afghanistan: Rosha
• Write content for a wide range of corporate marketing and communications needed.
• Analyzed services user's behavior based on download and usage reports, to enhance the services quality and user's interactivity.
• Providing monthly reports for the high management that gives an innovation ways and solutions to increase generated revenue.
• Validation of Content Providers monthly statistics for invoicing approvals.
• Hold meetings with Content Provider's to suggest and work on enhancing the way of presenting the content.
- Quality Assurance
• Assigns, reviews, and evaluates the work of professional and technical staff
• To monitor unusual occurrences, report follow-up procedures, and report daily and monthly comparisons
• Reviews quality assurance standards, studies existing policies and procedures to evaluate effectiveness of quality assurance program
• Reviews and evaluates programmers' projects by applying quality assurance criteria
• Performs quality-assurance functions to accomplish business coordination, monitoring, and reporting of quality-assurance studies according to the QA plan
• Reviews testing, quality control, and other testing reports for accuracy, completeness and compliance to requirements to ensure that quality assurance standards and regulatory requirements are met
• Control user's feedback system
- Web Content Officer:
• Head Manager of Newsletter Team
• Editing Multimedia files such as clips, pictures, Audio, forums topics and questions
• Uploading clips and audio files using our system tools
Sending daily reports to the management
• Offering an excellent solving problem skills in order to effectively evaluate and respond to complex situations, assessing the quality of customers, and knowing the number of visits to the City Mall
• Dealing with store managers inside City Mall to increase work efficiency and increase the rate of customer visits
• Writing the technical reports for management explain job actions to avoid any future problems.
• Editing Audio and Video files using multiple programs such as Sony-Sound Forge, Sony Vegas, Xilisoft, and Microsoft Movie Maker.
• Following up the content services by contacting customers to get their feedback on those services.
It was the most wonderful moment that i finished the studying get this grade specially i was one of the first batch in this specialtyز