Customer Service Officer
HSBC - United Arab Emirates
Total years of experience :10 years, 9 Months
1-Provide splendid customer services to customers in a friendly and courteous manner at all times.
2-Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly.
3-Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.
4-Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with.
5-Inform and suggest new banking products to customers.
6-Provide information to customers on their account status and account balances.
7-Open new bank accounts according to laid down rules and guidelines.
8-Provide assistance to all other members of staff in other departments of the bank.
9-Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.
10-Ensure that customers’ confidential information is properly protected.
11-Channel complex customer complaints and resolving it.
12-Continuously update skill by participating in professional trainings.
Providing sales and service to existing and new to bank clients.
customer relationship officer and telesales
Handling main communications and meeting demanders need
• Meeting Customers and providing their needs
• Sales and Customer Service
• Computers and MIS
• Current, Offshore and Saving Accounts
CIFE is AAOIFI shariah compliant, it is developed by well-known shariah scholars, and students learn the latest market trends. CIFE comprises eight Islamic banking courses and Islamic finance courses: 1: Musharakah & Mudarabah (Islamic Business Partnerships) 2: Murabaha (Cost Plus Financing) 3: Ijarah ( Islamic Mortgage & Leasing) 4: Salam & Istisna'a (Forward Sale & Manufacturing Contracts) 5: Islamic Insurance 6: Sukuk (Islamic Securitization) 7: Liquidity Management In Islamic Finance 8: Risk Management In Islamic Finance
Bachelor's At Management Science And International Business Administration
High-school Certificate In Cairo, Egypt
Mid School In Abu Dhabi, UAE