General Manager of Funding Operations
Small and Medium Enterprises General Authority
Total des années d'expérience :14 years, 3 Mois
- Manage and responsible for the overall Operations of funding department in which include alternative funding, Debt funding, and Equity funding activities.
- Collaborate with various functions (Product, IT, HR, Fintech, BI) to boost efficiency and productivity of funding dep. and digitalizing its processes.
- Continually interact with members to ensure ongoing compliance with service level agreements.
- To produce accurate management information for the Governor and vices.
- Appointed as acting General Manager of Funding Operations on Aug 2020.
- Managing the activities and procedures of funding operations, portfolios performance, analyzing the status of funds from banks and non-banks members, reviewing agreements related to funding platform, assessing the performance of funding platform.
Served as a member of the pioneer team that established Bayan Credit Bureau and set up functional models.
- Formulate and supervise efficient implementation of departmental objectives aligned to overall corporate strategic goals.
- Design the structure of the operations department with clear delineation of roles and functions of various sections.
- Develop and manage cross-functional linkages with other departments ensuring smooth business operations.
- Recruit, train and deploy staff for various functional roles in the department as per operational needs.
- Create, implement and update processes, policies and procedures for operations complying with applicable regulations of Credit Information Law.
- Manage the lifecycle of system projects of the Credit Bureau from finalizing requirements through establishment and management of budgets, assignment and monitoring of progress of tasks, roll-out and user feedback.
- Plan and implement programs for improving the efficiency of company processes in coordination with the project management department.
- Reviewed and ensured adequacy of capabilities - processes, methods, skills - of partners for effective delivery of SADAD services.
- Worked closely with business development to map customer needs and manage their expectations related to service quality.
- Ensured clear demarcation of tasks and responsibilities between SADAD and its partners and monitored service delivery to maintain standards.
- Monitored the development and release of new or enhanced services ensuring adherence to processes, schedules and content.
- Investigated service delivery incidents, identified root causes and implemented effective mitigation actions.
- Highlighted and escalated serious customer facing incidents and worked with business development for prompt resolution to ensure customer satisfaction.
- Coordinated the process of finalization and administration of contracts with SADAD partners.
- Managed system planning and execution across the lifecycle of customer credit systems from gathering and prioritizing requirements through to development and rollout.
- Worked closely with IT, marketing and data quality departments to achieve client satisfaction as well as alignment with SIMAH’s overall strategic goals.
- Managed day-to-day operations of the system ensuring compliance with applicable processes, policies and procedures.
- Led the development of technical specifications of the customer credit systems and supervised testing and evaluation of new services.
- Established clear objectives for all members of the staff and conducted regular performance appraisals and feedback sessions.
- Provided analytical support for developing various services of the consumer credit systems.
- Extended technical and operational support across lifecycle of consumer credit systems for consistent achievement of targeted business objectives.
- Conducted in depth analysis of various processes of the system and supported enhancements to improve overall performance.
- Supported on-boarding of new members to SIMAH including implementation of technical requirements, specifying data requirements to be pulled from members and training member staff in using products/services and analysing credit reports.
- Participated in implementation of procedure for settlement of bouncing cheques (2010) and developed procedure for registration and settlement of bouncing cheques (2013).
- Played a key role in implementation of ERP in the business unit.
Graduation project : Executive Dashboard and Reporting Engine