call center agent etisalat egypt
etisal
مجموع سنوات الخبرة :17 years, 8 أشهر
1. Obtains client information by answering telephone calls; interviewing clients; verifying information .
2. Determines eligibility by comparing client information to requirements.
3. Establishes policies by entering client information; confirming pricing.
4. Informs clients by explaining procedures; answering questions; providing information.
5. Maintains communication equipment by reporting problems.
6. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
7. Updates job knowledge by studying new product descriptions; participating in educational opportunities.
8. Accomplishes sales and organization mission by completing related results as needed.
2- WORKING IN CREDIT AGRICOLE EGYPT SINCE 1-9-2006 AS BANKING ASSISTANT ( UNIVERSAL TELLER)
3- PROMOTED TO SENIOR TELLER IN 2008 IN CREDIT AGRICOLE EGYPT
MAIN RESPONSIBILITIES:
1- Opening cash position ( handling all cash transactions, cash deposits, cheque withdrawals )
2- Ensure applying the bank’s procedures
3- Making sure that the customers are satisfied with the service of the bank
4- Maintaining bank’s image outside the bank
5- Greets and serves customers in a friendly and courteous manner
6- Refers questionable transactions to supervisor.
7- Responds to telephone inquiries from customers.
8- Achieve the target by selling banks products
1- Replacing the head cash in all his functions
2- Replacing the operations officer in all his functions
3- Handling sundries requests ( internal transfers, outgoing transfers, TD/CD issuance and redemption, issuance all kinds of bank drafts )
4- Maintains knowledge of Bank products and services.
5- Maintains an awareness of new business opportunities with customers; actively
refers customers to appropriate customer service personnel.
6- Guiding new tellers to start them to start as professional tellers
7- Monitors and maintains an approved level of cash for Tellers; turns in excess
8- and mutilated cash.
9- Prepares daily settlement and proof of cash transactions; balances cash drawer
accurately and efficiently on a daily basis.
10- Balances general ledger accounts related to the paying and receiving function,
e.g., Utilities, EE Bonds, Coin, etc.
11- Maintains and balances inventory of Travel Cards.
12- Maintains and balances inventory of Coin Program
1- handking all cash transactions ... deposits .. cheque withdrawals
2- replacing head cash in all his functions
3- handling sundries requets ... internal .. external transfers .. td/cd issuance and redemption .. issuing all kind of bank drafts
4- ensure applying bank's procedures
5- making sure that customers are satisfied with the service
6- maintaining bank's image
7- guiding new tellers to start as professional
College: GRADUATION YEAR: 2005 BACHELOR OF COMMERCE - FROM THE HIGH INSTITUTE OF ADMINISTRATIVE AND CO-OPERATIVE STUDIES School: YEHIA ELRAFAEY LANGUAGE SCHOOL SPOKEN LANGUAGES: ARABIC: MOTHER TONGUE ENGLISH: EXCELLENT FRENCH: FAIR