Sr. Technical Consultant
VIS Networks Private limited
Total years of experience :9 years, 6 Months
Working as Sr. Technical Consultant for the client Google Inc.
Technical Skills:
• Working as Incident Commander on-call rotationally, managing the outages/Incidents/issues
impacting the call/messaging delivery impacting the business of the contact center and
communicating with the businesses.
• Working on the Post-mortem documentations and presentation to the clients after the outages
with the RCA and impact details.
• Working on the Audio Quality analysis for both Inbound/Outbound call traffic with POLQA
score validations of call quality.
• Working on contact center MACD changes and queue/flow configurations for the business.
• Working on the Verint application MACD changes and business reported issues.
• Working with multiple carriers for the MPLS connectivity for the contact centers.
• Working with multiple carriers for migration and call routing for the contact center.
• Working on the different outages, changes and carrier migration for the number changes.
• Working on the numbers decommissioning / Procurements.
Worked as Avaya Technical Engineer for client GAP Inc.
Technical Skills:
• Worked on the IP Office and Partner ACS Avaya devices.
• Worked on IP office manager for the POT Lines of the GAP Stores.
• Worked on Avaya phones 1400, 6400, partner 18, 18D, 6408D.
• Worked on Viptela, BGP devices, Adtran and CDS-9070 device installation for pot lines.
• Front-end face for Network Team while participating in internal P1/P2/P3 Incident resolution
bridge calls.
• Capacity / Life cycle managements / Vendor Managements & Escalation/IT cost Optimization.
• Experience in Working with Contact center / Telecom service provider / vendors who provide
technologies ( Avaya / Cisco / Network providers).
• Hands-on Experience on Avaya Session manager / Communication manager.
• Worked on Oracle SBC, Orange TFN terminations.
• Worked with different Vendors and service Provider for faster and accurate resolution
• Worked with different telecommunication vendors for the disconnection of POT lines.
• Reliably provide onsite operational support for voice systems and voice mail via physical
adds/moves/changes and installation or removal of equipment
• Worked on the Burglar, Fire alarm panels and the Elevator connected with the phone lines of
the stores in malls.
• Co-ordination with Vendor for (equipment and telecom) for implementation.
• Worked on Service now ticketing tool for user reported issues.
With PMT, worked as Telecom Technical Engineer for supporting Avaya and different voice devices
for the US hospitals.
Telecom Support Engineer:
• Hands on experience on Avaya CM server / Avaya Aura Messaging / Avaya Session
Manager.
• Front-end face for Network Team while participating in internal P1/P2/P3 Incident resolution
bridge calls.
• Worked on Prognosis Monitoring tool.
• Worked on Service Desk ticketing tool. Installing and troubleshooting of various Avaya IP,
Analog and TDM phones.
• IPSI, CLAN, MEDPRO Card in G650, G450 media gateways.
• Reliably provide onsite operational support for voice systems and voice mail via physical
adds/moves/changes and installation or removal of equipment
• Worked on CMS supervisor based on user requests.
• Ability to research and identify alarms/errors in the PBX, Interface with vendor tech support
for troubleshooting of hardware.
• Checklist - Perform daily/monthly checklists.
• Participating in the Bridge calls for gathering info with the users for upgrading the Voice
infrastructure and the vendors for the VOIP issues.
• Worked in collaboration with the network team and the local onsite team of implementation for
installation of the Voice devices.
• Hard, Smart working skills with good balance of minds on logical thinking.
Worked for the Reliance JIO 4G project as an RF Survey Engineer for LTE implementation.
RF Site Audit:
• Done the RF Survey for New Sites.
• Decide Antenna Height and Orientations according to Clutter.
• Conducting RF Audit to verify the planned azimuths, Feeder swap, tilts, handovers and
defining neighbors list.
• Responsible for conducting Surveys to check the customer complaint and collect the
parameter.
• Done the RF Survey for new sites.
• Find out the suitable location as the requirement of the operator and client for installation of
new sites.
With Skytel worked as Installation and Commissioning Engineer for the Reliance JIO LTE project.
MICROWAVE Equipment:
• Done the installation of Reliance JIO LTE Microwave Commissioning of NEC & HUAWEI IDU
and ODU.
• Worked on UBR point to point, Multi-point installation and testing of UBR connecting links.
• To undertake all necessary pre-installation checks.
• To liaise with client, other trades and third parties as indicated on work instructions.
• To identify any changes to scope and report back to line manager as early as possible.
• If requested to do so, to record any changes to scope as agreed by line manager.
• To install equipment in line with company standards and current regulations.
• To complete all post installation & commissioning checks.
• Alignment of 0.3m, 0.6m, 1.2m & 1.8m Micro wave antennas, Checking receiving level while
alignment.
