Sales Area manager
Royal Jordanian Airlines
مجموع سنوات الخبرة :26 years, 1 أشهر
Work to facilitate the sales and follow on all relevant aspects of commercial engagement towards sales enhancements to achieve better revenues
General Sales Agents/Outstations
Manager - Passenger Sales Audit and credit Cards
System & Business Analyst
Business process re-engineering
Revenue System evaluation and RFI/RFP preparations
Passenger Revenue Accounting delivery manager for oW Alliance
Delivery Manager for SIRAX - IT
Project manager for acquiring the new revenue accounting system.
Negotiation of contract renewal
SIRAX IT Support
Customer and service orientation
User-oriented problem analysis and resolution
Business Knowledge:
Airline Passenger Revenue Accounting.
Ticket Peroration
Standard Passenger Fares & Ticketing (Course).
SITA e-Ticketing issance and handling (Course).
Departure control (Check-in and Gate control).
Automation of Baggage Reconciliation (BRS).
Airline Alliance requirements gab analysis.
Manage Passenger Revenue System Interfaces
Interfaces enhancement and quality automation.
Credit Cards merchant flow and controls
Business analyst: working as system coordinator for passenger revenue accounting staff and both IT & Vendor:
Collecting business requirements from users within Revenue department
To evaluate problems and identify gabs and possible solutions
Manage Passenger Revenue System Testing
Handle communications between business side and IT/vendor regarding problems and proposed solutions
Define problems in problem reporting toll to assure timely and proper identification of user issues and concerns.
Technical specifications for business requirements
To build testing scenarios for internal system testing
To build testing scenarios for other systems affecting Revenue system.
Manager-Sales Audit:
To evaluate the daily work of staff and work load as well as staff qualifications to define proper work load
Trace, enhance and document workflow within sales audit section
Build user guides for users common functions to minimize training time and to have single solid reference document across users.
Evaluate internal audit reports and define weakness and proper procedures to eliminate repentance of such problems
Review other departments processes influencing revenue side to minimize and control losses, overuse and misuse.
Review ticketing practices to assure smooth data flow within systems and have customer convenience.
Review ticket handling practices to assure smooth data flow within systems and have customer convenience.
Manager-Sales Audit & Credit Cards:
In addition to above
Responsible of Credit cards claims and reconciliations
Trace Credit Card agreements in Jordan and outstations
Build new automations jointly with IT to automate the cycle
Participate with Corporate security to follow PCI implementation
Managing related accounts and follow up on stations process of Credit cards.
Build new structure for Credit Card acquiring globally and restructure the process to improve control over charge-back and reconciliation, .
Assistant manager for sales audit, system support and credit cards
RFP preparation: this phase involved understanding of passenger revenue accounting process, system expectations and expected level of automation estimation. In order to close the revenue month faster and to provide revenue on the spot and up to minute for management decisions. This aims to automate the process within the department and to increase accuracy and eliminate human errors.Construction of detailed RFP and getting all related parties understanding and agreement on content.
Response Evaluation: This phase involved evaluating vendors responses on paper, preparation of vendors questionnaire, and report result to management for technical and functional systems evaluation.
System interfaces: assigned to define, design and manipulate system interfaces, this includes over all system interfaces and each individual interface in/out layouts including responses…etc.
Testing manager: This includes defining system testing strategy and scenarios, assigning tasks and modules to teams and synchronization between teams to assure best benefit and high quality testing of system.
oW testing: To coordinate with Finance the oW testing process and cases related complying with DRD requirements.
o Old Revenue Accounting:
Lost Ticket Reporting: This module was made to integrate the revenue accounting lost reporting with ARINC for immediate reporting rather than waiting for end of month to do so.
Used ET lifting: This module was build as interface with the revenue accounting system to reflect lifting of coupons automatically on system with reporting of daily performance and errors in case appeared for action with ability to switch between flights.
ATB2 Data Capture: This application was build to read the magnetic stripe of the flown Tickets and analyze data to update the revenue accounting system of that coupon to reflect the change without user interference.
Y2K conversion: This was to convert the revenue accounting system from the non-Y2K version to compliant and test it to assure compliance and data conversion and accuracy.
System Customization: This phase was to imply one version for RJ and Syrian airlines of system to assure latest version is available for there use.
o Airport Services:
Baggage Reconciliation System : The main objective is to assure that passenger and his bag where attached on the same flight, and to provide on the spot status of flight indicating mis-loaded or un-boarded passenger on flight in order to support last minute decision of unload and fast allocation of baggage. My role was to control outsource performance according to company requirements and needs within agreed duration.
ET Check-in module: This application was developed to interface with liaison SETS for changing the passenger status upon checkin preventing any missuse of flight coupons.
DCS Support: In this erea, I have experianced AS/400 technical support and system maintenance and preventive maintenance work and daily procedures.
o Amadeus Integration
Technical evaluation: to check current interfaces in place and assure compliance with IATA standards and revenue systems capability to integrate
System Changes: lead the requirements for changes within revenue accounting to be compatible with new interfaces of Amadeus to replace current SITA interfaces.
Master degree in Computer Information Systems
Computer science