محمد دانش

Restaurant Supervisor - Hospitality Professional

I am a dedicated hospitality professional with over 6 years of experience in managing restaurant operations and special projects, currently working in NEOM City, Saudi Arabia. I hold a BSc degree in Hospitality and Tourism and have consistently achieved a 96% guest satisfaction rating over the past five years.

My expertise includes:

Leading and supervising 150+ employees across Front of House (FOH) and Back of House (BOH) operations.

Ensuring compliance with HACCP food safety standards and international hospitality guidelines.

Driving service excellence through effective customer handling, team training, and performance management.

Coordinating operational strategies to improve efficiency, guest experience, and revenue growth.

Delivering high-quality hospitality standards while maintaining strong focus on guest satisfaction and staff development.


I bring strong leadership, problem-solving, and communication skills, with a proven ability to manage diverse teams in a fast-paced environment.

Key responsibilities:
1. Undertake the full range of tasks in the Café
• Participate in team prayers at the beginning and end of each working day.
• Learn the full range of tasks and undertake any such tasks as requested by the supervisor of the day or the Café Manager or Deputy Manager.
• Play a part in setting up at the start of the day and clearing up, including cash recording, at the end of the day.
Assist with cleaning the Café whenever the regular cleaner is unavailable.
2. Supervise shifts whenever required
• Open the Café at the start of the day and close it at the end of the day, ensuring security procedures are fully observed.
Organise setting up at the start of the day and clearing up, including cash recording, at the end of the day, ensuring established procedures are properly followed.
• Lead team prayers at the beginning and end of the working day.
Take responsibility for the team and for the smooth running of the Café throughout the shift.
3. Assist the Café Manager in setting the ethos
Carry out the role in a manner that ensures that all activities undertaken fully reflect the vision and values of The Barns Café, including:
• setting a personal example of lifestyle and attitude,
ensuring a safe and welcoming environment for customers, other staff and volunteers,
overseeing the timely provision of drinks and food to a consistently high standard,
encouraging volunteers and ensuring a positive and collaborative spirit in the team, whenever acting as supervisor;
• giving on-the-job training to volunteers as requested.
4. Assist the Café Manager in running a sustainable business
• Help to ensure that the Café is fully compliant with appropriate health and safety and food safety legislation.
• Follow good financial practice, including cash handling and recording.
Support the development of the café menu.
• Help to ensure The Barns Café is an attractive and welcoming place.

Delegate tasks to restaurant staff and supervise their performance.
Maintain a fully-stocked inventory and order food supplies, as needed.
Manage dining reservations.
Arrange to have shifts covered (e.g. when employees take time off)
Help staff resolve on-the-job challenges.
Track daily costs and revenues.
Provide direction and feedback to workers during shifts.
Schedule employee shifts and assign duties.
Manage time-off requests and handle last-minute absences.
Train and coach new employees.
Inspect equipment and communicate the need for repairs or replacements to management.

Experienced and passionate Senior Barista with strong knowledge of specialty coffee, customer service, and beverage operations. Skilled in preparing and presenting high-quality espresso-based drinks, managing barista teams, and maintaining consistent service standards in fast-paced environments. Recognized for training staff, ensuring hygiene compliance, and delivering an exceptional guest experience.

Key Responsibilities:

Prepare and serve a wide range of coffee and beverage items to brand standards.

Supervise daily café operations and assist in barista team scheduling and training.

Maintain cleanliness and hygiene of coffee machines, grinders, and workstations.

Manage stock levels, inventory, and coffee bean rotation for freshness.

Ensure consistent taste, presentation, and customer satisfaction.

Handle guest feedback professionally to improve service quality.

Support management in implementing new menu items and promotional activities.

Follow all HACCP and company safety procedures.


Key Skills:
☕ Coffee brewing and latte art
🧾 POS and cash handling
👥 Team supervision and training
✨ Customer service excellence
📦 Inventory and stock control
🕒 Time management & multitasking
🧼 Hygiene and food safety standards

Completed comprehensive industrial training in all four core hotel departments: Front Office, Food & Beverage Service, Housekeeping, and Kitchen. Gained handson exposure to guest handling, restaurant service, room upkeep, and food production operations. Learned the importance of teamwork, attention to detail, and service excellence in a 5star hotel environment. Developed strong foundation in hospitality standards, customer service, and operational efficiency.



Assisted in guest checkin/checkout, reservations, and handling guest inquiries at the Front Office.



Gained handson experience in F&B Service, including restaurant operations, banquet setup, bar service, and finedining etiquette.



Worked in Kitchen Operations, learning about food preparation, hygiene standards, kitchen safety, and menu planning.



Built a strong foundation in hospitality operations, time management, and customer care, preparing for future leadership roles.
Positive experience for guests in a restaurant by meeting their needs. I use knowledge of the menu to make recommendations and answer the questions. I also take an order detailing the customer's requests and inform the back of the house staff of the new order.