Cloud and Windows Server Administrator
Tata consultancy Services (TCS)
Total years of experience :10 years, 8 Months
Responsible for installing, configuring, and maintaining package management on windows server 2008 - r2/2012-r2/win 2016 and Amazon machine images.
Implementing and operating the AWS cloud platforms.
Worked on backup services like EBS snapshots, S3 backups, VM snapshots, windows server backup.
Expertise in architecting secure VPS solutions in AWS with the help of network ACL, security groups, public and private network configurations.
Create s3 buckets and also managing policies for s3 buckets.
Experience in managing and maintaining IAM policies for organisations in AWS to define groups, create users and assign roles.
Create snapshots and Amazon machine images (AMI’s) of instances for backup and cloning.
Taking care of running applications, load balancing, EBS volumes and IAM role using Amazon EC2 container service (ECS).
Experience in security policies like security groups, IAM roles and multi factor authentication.
Hands on experience building solutions from AWS components using cloud formation.
Experienced in monitoring metrics on ec2, EBS, elastic load balancer, RDS using cloud watch.
Involved in designing and deploying a multitude applications utilizing almost all of the AWS stack (including ec2, route53, s3, RDS, IAM) focusing on high-availability, fault tolerance, and auto-scaling.
Having knowledge of Amazon kinesis, AWS lambda, Amazon simple queue service (Amazon
SQS), Amazon simple notification service (Amazon SNS), and Amazon simple workflow service (Amazon SWF).
Have successfully managed and delivered systems administration/ infrastructure for various clients.
Worked as windows OS patch management technical analysis and VMware l1 support engineer (February 2016 to till date).
Responsible for supporting the company's (HDFC bank.) Client.
Providing a full fledged support over 24*7 to customer
Managing more the 1000 servers for monthly patching and closing security window + Linux server vulnerability on monthly basis.
Apply OS patches and upgrades on a monthly basis. Patch management through IBM Bigfix end point management and manually.
Relevant knowledge of IBM big fix end point management tool for patching the window and Linux serves.
Troubleshoot day today IBM big fix end point management tool issue.
Troubleshoot the day today server related issue after patching and create a RCA.
Responsible to take backup and restore for physical server (bare metal or SSB backup ) and VM (snapshot backup ) before the patching activity
Managing more than 1000 server’s asset for patching related details i.e. server type, OS version and etc.)
Logging a call with hardware vendor if hardware related incident happen.
Call log with Microsoft if any issue happen after deploying the patches.
Design the process for patch purpose in HDFC bank which was approved in audit.
Automation the process for collecting the necessary server details and takes registry and services before patching activity.
Managing raised changes and release call id for process for patching activity.
Creating the weekly basis report for business update and notified the challenges
Work and monitor on ITIL Base (ca ticketing tool).
Designed and implemented the patch management process on 3000+ servers.
Worked closely with VAPT team to help mitigate vulnerabilities.
Handling incidents caused due to patching, involving Microsoft support.
Change and release management.
Worked as OS patch management technical analysis and VMware L1 Support Engineer (February 2016to till date).
Responsible for supporting the company's (HDFC Bank.) client.
Providing a Full Fledged support over 24*7 to customer.
Managing more the 1000 servers for monthly patching and closing security Window + Linux server vulnerability on monthly basis.
Apply OS patches and upgrades on a Monthly basis. Patch management through IBM Bigfix End Point Management and Manually.
Relevant knowledge of IBM Big fix End Point Management Tool for patching the window and Linux serves.
Troubleshoot day today IBM Bigfix End Point Management Tool issue.
Troubleshoot the day today server related issue after patching and create a RCA.
Responsible to take backup and restore for Physical Server (Bare metal or SSB backup ) and VM server (Snapshot backup ) before the patching activity.
Managing more than 1000 servers asset for patching related details i.e. Server Type, OS version and etc.).
Logging a call with Hardware Vendor if hardware related incident happen.
Call log with Microsoft if any issue happen after deploying the patches.
Design the Process for Patch Purpose in HDFC bank which was approved in Audit.
Automation the process for collecting the necessary server details and takes registry and Services before patching activity.
Managing raised changes and release call ID for process for patching activity.
Creating the Weekly basis report for business update and notified the challenges.
Work and monitor on ITIL base ( CA ticketing tool).
Automated the patching process.
Perform daily servers monitoring Via Manage Engine IT360 verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
Apply OS patches and upgrades on a Monthly basis.
Maintain data center environmental and monitoring equipment.
Installing and configuring IIS, DHCP, DNS.
Administrator of WDS and WSUS Servers.
Making Server Performance Report.
Managing a team of outsource helpdesk engineers, server support and network support engineers.
Responsible for 400+ users IT support, including users from different branches across India.
Assists in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure.
Responds to escalated helpdesk issues, interacts with internal clients on all levels to help resolved IT-related issues and provides answers in a timely manner.
Ensure that company IT assets are maintained responsibly.
•Providing Desktop Support to users.
•Installing Windows XP, 7 and 2003/2008 Servers.
•Configuring of E-mail Outlook account on 2003/2007.
•Handling Remote Desktop and VNC & Team viewer.
•Troubleshooting all hardware software Application and network related problems.
•Weekly & Monthly Backup of Database.
•Network Monitoring.
•Preparing and maintaining the various reports.
•Attending the Escalated Server, Desktop and Network related problems.
•Coordinating with various IT Vendors