Mohd Fahim Khan

Supervise and lead soft service teams including housekeeping, office attendants, and support staff.

Prepare daily, weekly, and monthly work schedules and allocate tasks as per operational requirements.

Conduct site inspections to maintain quality, hygiene, and safety standards.

Ensure compliance with client expectations, company SOPs, and safety guidelines.

Monitor cleaning activities, waste management, pest control, and pantry services.

Train, motivate, and evaluate staff performance to improve productivity.

Coordinate with procurement for materials, chemicals, and equipment requirements.

Handle client queries, complaints, and ensure timely resolution.

Maintain documentation including checklists, attendance, stock records, and reports.

Ensure proper use, maintenance, and safety of cleaning equipment and tools.

Support management in audits, quality reviews, and improvement plans.

Housekeeping Supervisor - Acciona Facility Management (SAR - Train Cleaning Project)

Supervised daily housekeeping and cleaning operations for Saudi Arabia Railways (SAR) trains and station facilities. Managed a team of cleaners to ensure high standards of cleanliness, hygiene, and safety across trains, platforms, and public areas. Coordinated train turnaround cleaning, deep cleaning schedules, waste management, and restroom maintenance.
Ensured compliance with SAR operational standards, monitored staff performance, conducted inspections, and reported any maintenance or safety issues. Worked closely with operations teams to maintain service quality, improve workflow, and ensure on-time readiness of trains for passenger service.

Housekeeping Supervisor - Narcissus Resort & Spa, Jeddah, Saudi Arabia
Nov 2018 - Dec 2020

Supervised daily housekeeping operations for guest rooms, public areas, spa, and back-of-house areas.

Managed room attendants and cleaning staff, assigned duties, and ensured deadlines and quality standards were met.

Conducted regular inspections of rooms and common areas to maintain luxury hotel standards.

Trained new staff on cleaning procedures, chemical usage, safety rules, and hotel SOPs.

Handled guest requests and complaints, ensuring quick and professional resolution.

Coordinated with Front Office and Maintenance departments to ensure smooth room readiness and quick repairs.

Monitored and controlled inventory of cleaning supplies, linens, and amenities.

Prepared daily reports on staff attendance, room status, and maintenance issues.

Ensured compliance with hygiene, health, and safety standards at all times.