HR Specialist
Greytip Software Pvt Ltd
Total years of experience :4 years, 7 Months
Maintaining employee database of over 2000 employees.
Maintaining and verifying attendance records on monthly basis
for all the employees and calculating LOP and other deductions
accordingly.
Maintaining leave records of all the employees.
Calculating salaries, rate changes, overtime, bonus, incentives,
full & final for over 2000 employees every month.
Calculating payroll deductions accurately and processing
payroll to meet preset requirements.
Disbursing salaries to the employees.
On-boarding new hires and completing their documentation &
joining formalities.
Rolling out all types of letters such as offer, exit, warning,
appraisal etc.
Updating employee files with new details such as changes in
address or salary levels.
Responding to employee & client queries in timely and
knowledgeable fashion.
Maintaining employee record and protecting payroll operations
by keeping information confidential.
Independently maintaining accuracy in transferring correct
data from spreadsheets into system.
Developing reports by compiling summaries for earnings, taxes,
deductions, nontaxable wages, disability and leave.
Raising invoices to the clients on behalf of the company.
Collecting payments and updating accurately in the book of
accounts.
Listened to customers' questions and concerns to provide
answers or responses.
Accepted payment by credit card and offered self-serve
payment solutions after explaining charges on customer bills.
Maintained financial accounts by processing customer
adjustments.
Provided excellent customer service by efficiently resolving
issues and responding to inquiries.
Promoted superior experience by addressing customer
concerns, demonstrating empathy and resolving problems
swiftly.
Maintained up-to-date knowledge of product and service
changes.
Educated customers about billing, payment processing and
support policies and procedures.
Maintained customer records effectively.
Audited customer service calls for
Handled day-to-day technical calls about apple products.
Reproduced the technical problems over the phone and
performed their troubleshooting.
Served customers in a friendly, efficient manner following
outlined steps of service.
Actively listened to customers, handled concerns quickly and
escalated major issues to supervisor.
Provided advices and trainings to users in response to
identified difficulties.
Maintained reported problem & offered solution logs.
Managed team of fifteen employees, overseeing training, and
professional growth of employees.
Post graduate from one of the highly recognised universities in India. Specialized in human resource.