VSAT IP NETWORK SPECIALIST
MAXIS
مجموع سنوات الخبرة :16 years, 1 أشهر
● Developed new QoS Rule in VSAT Allot NetEnforcer (Traffic Shaper) to save bandwidth. Reduced the complaints by 70%
● Diagnosed CIMB ATM/CDM intermittent issues by analyzing CIMB H3C Router and VSAT TX/RX signal. Network uptime improved by 90%
● Troubleshooted MTU size issue for VSAT Thaicom Ku Band customers together with Satellite Operator (Measat). Resolved the issue in 1 day
● Reviewed customer’s firewall and recommended solutions for 7-days prolonged case. Resolved in 1 day
● Spearheaded a development of a large-scale speed trap camera project which using Juniper MX5, J6350, J2320 and Firewall SSG 140 over MPLS VPN
● Led training and peer-monitoring programs for 30 Regional Team members and increased team productivity by 40%
● Authored 40 proofread pages for End-to-End Analysis and Troubleshooting Handbook for all Regional Support Team members. Decreased repeated complaint cases by 30%
● Completed sniffing activity within TM core network and analyzed the data to identify illegal activity done by customer using Netscout network analyzer. Saved the company by RM 24K
● Managed to solve slow connectivity issues within 1 day by configuring SPAN on Catalyst 6500/6000 Series and analyzed traffics using Netscout Network Analyzer. Grew customer satisfaction by 100%
● Investigated BGP flapping issues which was due to the overloaded link. Proposed Metro-E solution and slashed the administration costs by 40%
● Configured TP-Link load balancer (CPE) based on Round Robin algorithm. Decreased bounced emails by 90%
● Executed MPLS VPN solutions with VoIP, Video Conference and ISDN BRI/PRI for 21 sites utilized by more than 25, 000 users for Ministry of Human Resource. Generated RM 10 Million in new revenue
● Conducted User Acceptance Test (UAT) in IPSEC implementation for Ministry of Health using Cisco 1841/831 for 14 sites used by more than 10, 000 users, led to RM 5 Million in profits
● Discovered H.323 one way communication issues (Video Conference) due to firewall incompatibility within the SLA
● Redesigned QoS for MPLS over Metro-E which affected hundreds of Enterprise customers by introducing new burstable bandwidth value. Saved the company by RM 10M
● Overcame MTU size issue within the MPLS VPN network subscribed by 5, 000 users to solve application issues using NMAP and MTUROUTE tools. Achieved RM 5M in profits
● Completed LAN/WAN/WIFI installation for major international events - Formula 1 Sepang with over 60, 000 spectators and Kuala Lumpur Equestrian by using a combination of routers/wireless access points from Huawei, Cisco and 3Com
● Proposed traffic prioritization to border gateway for F1 events. Minimized complaints by 82%
● Eliminated WIFI signal interference by using Network Stumbler application and achieved 85% reduction in customer complaints
● Guided WIFI installation using 3Com access points for the Official Residence of the Prime Minister and Deputy Prime Minister of Malaysia within the completion date
Achieved CGPA 2.73/4.0 Actively involved in mountain hiking activities.