Customer Support Executive
hcl bserve
مجموع سنوات الخبرة :14 years, 1 أشهر
Handling Calls for US Process for customer’s Credit Issues
Accessing the accounting details of the Customer
Modification/Manipulation as per the scheduled requirements /request.
1) Monitor all sales transactions and review all customer response for all orders and payments and resolve all customer issues for processes and manage sales shipments of all export products and collaborate with suppliers to ensure smooth functioning of processes and forecast all requirements.
2) Supervise efficient working of sales staff and ensure compliance to all export objectives and design sales strategies according to customer requirement and collaborate with country sales manager to prepare budget for projects.
3\} Preparing Export Business and set the strategies to be applied to specific markets, analyzing products price/cost. Contracts negotiation, close contact with main clients
Handling Customer Issue in terms of technical aspect
WOrking as Level 1 agent in IBM for Canadian ISP.
Troubleshooting in Win XP, Win Vista, Win 7 also Macintosh (Leopard)
Troubleshooting with Basic application software like Ms Outlook, Mac Mails
Completed My High School in 2002 from ICSE Board