Mohd Mazhar

communication and problem-solving skills. Handled customer inquiries, resolved complaints, maintained customer satisfaction, and supported daily operations in a fast-paced BPO environment.
Handled customer queries through calls, chat, and email professionally.
Provided quick and effective solutions to customer issues and complaints.
Maintained high customer satisfaction and communication standards.
Managed customer accounts and updated information accurately in the system.
Worked with team members to achieve daily targets and service goals.
Improved problem-solving and communication skills in a fast-paced environment.
Followed company policies and ensured quality customer service at all times.

+ Provided customer-focused support and guidance for insurance policy
processes and pending requirements.
+ Managed customer cases and maintained accurate follow-up records using
spreadsheets and CRM tools.
+ Coordinated medical test scheduling with healthcare providers to ensure
timely policy processing.
+ Delivered professional customer communication in English and Hindi to
improve customer satisfaction.
+ Analyzed operational trends and prepared reports using Google Sheets to
support process improvement.
+ Collaborated with internal teams to resolve escalations and improve service:
quality standards.