CVM Expert
Omantel
مجموع سنوات الخبرة :17 years, 10 أشهر
1)Arrange the weekly campaigns activities (Upsell, Cross-sell, and Retention Offers).
2)Creating, driving & executing the customer base management strategy for mass market and SME (+5% contribution in total revenues for mass market and +10% for B2B after one year activity)
3)Identification of business opportunities through deep analysis, uplift models, churn prediction model, social network models, micro segmentation and customer behavioral models.
4)Deep dive analysis’s to evaluate the performances of the weekly campaigns and enhance them for the future.
5)Customer Segmentation/Profiling.
6)Explore additional revenue streams from existing customers.
7)Improving BTL communication channels for better product penetration.
8)Develop Data Mart to support the needs of the CVM department with the support from BI team.
•Further key responsibilities:
9)Assist in development and upgrading of current KPI’s and analytical techniques.
10)Track subscribers and revenue trends and identify key drivers that affect the growth factors.
11)Decide on the best methodologies different types of reliable forecasts.
12)Analyze products and promotions impact on the industry growth and revenue.
13)Generate reports using IT / database systems and assist in their analysis.
14)Ensure reporting frequency serves identifying the gaps, current and future potential, versus agreed KPIs.
15)Raises flags for potential future gaps and suggests corrective actions.
1.Increase customer engagements.
2.Perform ad-hoc and systematic analysis for all areas related to marketing activities (Churn management, ARPU stimulation, budgeting. Pricing, Customer Value Development and BTL campaign effectiveness)
3.Develop and maintain a value segmentation based on usage
4.Define and develop reporting and analysis presentations.
5.Define and document companies major KPIs.
6.Perform ad-hoc analysis activities and post-assessment of marketing initiatives.
7.Provide data to support financial simulation activities.
8.Define and maintain the data-mart conceptual structure to ensure it serves changing marketing data requirements
9.Propose new reporting templates to cover KPIs for all products, services, profiles and promotions
10.Promote EDW by delivering hand-on training to the marketing team.
1.Providing full view of what Bank services is available and how employees can get it.
2.Arrange meetings with decision makers of companies.
3.Convince decision makers to start with the bank salary transfer.
4.Signing contract of salary transfer between companies and the bank, opening account for the staff, deliver ATM cards to the staff, follow up the processes.
5.Handling customers complains.
6.Suggestions of new ideas to improve services.
7.Weekly and Monthly reports.
1.Teaching students in lab practically how to do practical application according to what they have been taken in lecture.
2.Check students' practical work applications according to lecture principles.
3.Develop laboratory tests.
4.subject taken:
•Internet applications.
•Java.
•Database.
1.Teaching students in lab practically how to do practical application according to what they have been taken in lecture.
2.Teaching students the concepts of the project management.
3.subject taken:
•Microsoft Project Management professional 2003 tool.
Information Security, Data Communication and Network, Internet Applications, Database, Operating Systems, Simulation & Modeling, Compiler, System Analysis & Design, Operational Research, Algorithms Analysis & Design, Computer Architecture, Artificial Intelligence (AI), Numerical Analysis.