Mohd Shujad

DUTIES & RESPONSIBILITIES
• Installed, configured, and maintained enterprise LAN, WAN, Wi-Fi, VPN, and TCP/IP network infrastructure to ensure
high availability and business continuity.
• Configured, monitored, and troubleshot Cisco routers, Layer 2/Layer 3 switches, wireless access points, and network
security devices.
• Installed, relocated, and maintained network equipment including switches, routers, structured cabling, racks,
wireless controllers, and access points.
• Supported cloud networking environments using AWS and Microsoft Azure, including VPCs, virtual networks, subnets,
security groups, and hybrid connectivity.
• Administered Windows Server environments, Active Directory, DNS, DHCP, Group Policy, and user account
management.
• Managed Microsoft 365 services including Outlook, Teams, OneDrive, Exchange Online, and Office applications while
supporting end-user productivity.
• Configured user accounts, password policies, permissions, and access control using Active Directory and Microsoft
365 administration.
• Supported employee onboarding and offboarding by provisioning user accounts, configuring systems, deploying
hardware, and enforcing IT security policies.
• Installed, configured, upgraded, and maintained Windows operating systems, business applications, antivirus
solutions, and endpoint security software.
• Diagnosed and resolved complex network connectivity issues involving DNS, DHCP, VLANs, IP addressing, routing,
switching, and VPN technologies.
• Delivered Level 2 technical support for desktops, laptops, printers, IP phones, mobile devices, meeting room systems,
and peripheral equipment.
• Delivered remote and onsite technical support using secure remote administration tools while maintaining high
customer satisfaction.
• Monitored network performance, system availability, bandwidth utilization, and infrastructure health using network
monitoring tools.
• Performed preventive maintenance, firmware upgrades, operating system patching, and security updates for servers,
network devices, and client systems.
• Performed root cause analysis on recurring infrastructure incidents and implemented preventive solutions to improve
service reliability.
• Maintained accurate documentation including network topology diagrams, IP addressing schemes, asset inventories,
SOPs, and technical knowledge base articles.
I hereby declare that the information furnished above is true to the best of my knowledge.

• Installed, configured, and maintained enterprise LAN, WAN, Wi-Fi, VPN, and TCP/IP network infrastructure to ensure
high availability and business continuity.
• Configured, monitored, and troubleshot Cisco routers, Layer 2/Layer 3 switches, wireless access points, and network
security devices.
• Installed, relocated, and maintained network equipment including switches, routers, structured cabling, racks,
wireless controllers, and access points.
• Supported cloud networking environments using AWS and Microsoft Azure, including VPCs, virtual networks, subnets,
security groups, and hybrid connectivity.
• Administered Windows Server environments, Active Directory, DNS, DHCP, Group Policy, and user account
management.
• Managed Microsoft 365 services including Outlook, Teams, OneDrive, Exchange Online, and Office applications while
supporting end-user productivity.
• Configured user accounts, password policies, permissions, and access control using Active Directory and Microsoft
365 administration.
• Supported employee onboarding and offboarding by provisioning user accounts, configuring systems, deploying
hardware, and enforcing IT security policies.
• Installed, configured, upgraded, and maintained Windows operating systems, business applications, antivirus
solutions, and endpoint security software.
• Diagnosed and resolved complex network connectivity issues involving DNS, DHCP, VLANs, IP addressing, routing,
switching, and VPN technologies.
• Delivered Level 2 technical support for desktops, laptops, printers, IP phones, mobile devices, meeting room systems,
and peripheral equipment.
• Delivered remote and onsite technical support using secure remote administration tools while maintaining high
customer satisfaction.
• Monitored network performance, system availability, bandwidth utilization, and infrastructure health using network
monitoring tools.
• Performed preventive maintenance, firmware upgrades, operating system patching, and security updates for servers,
network devices, and client systems.
• Performed root cause analysis on recurring infrastructure incidents and implemented preventive solutions to improve
service reliability.
• Maintained accurate documentation including network topology diagrams, IP addressing schemes, asset inventories,
SOPs, and technical knowledge base articles.