IT Specialist
Perfect Timing Technologies
Total des années d'expérience :7 years, 4 Mois
Working at L2 level in Global Access Management domain.
Management and System Administration of Windows 2003/2008 Active
Directory/Citrix/VMWARE.
Providing internal data access and network shared drive access to users as
per their job profile and requirement.
Creation of admin and developer account on active directory.
Providing server access to users as per the requirement.
User account creation on Active Directory, Exchange Mailboxes,
Distribution lists.
Enabling and disabling user’s account.
Providing data using PowerShell.
Using tools like ServiceNow, Bomgar, Citrix, Gsuite, Cisco DUO, VPN, ARS
and other technical tools to provide a better resolution to the user.
Followed up with clients to verify optimal customer satisfaction following
support engagement and problem resolution.
Maintaining AHT and SLA.
Investigate reported issues and walked customers through scripted service
protocols to rule out numerous problems through relevant KB articles