IT Administrator
Wipro Technologies
Total years of experience :9 years, 5 Months
Knowledge in Linux and Windows Operating System.
Installing and configuring system hardware, operating systems, printers and other peripheral.
Identity management
Monitoring and maintaining computer systems and Troubleshoot network issues.
Update system as soon as new version of OS and application software comes out
Quickly arrange repair for hardware in occasion of hardware failure
Create a backup and recovery policy
Monitoring & Performing Backup jobs as per the schedule and Adhoc backup requests.
Backup Administration and knowledge on Backup agents.
Exposure to storage technologies- such as Data domain, PTL & VTL
Administering the Backup Server, Troubleshooting; Backup Media Management
Effectively address customer queries by understanding challenges faced by the customers.
Understanding customer expectation clearly through effective probing.
Document reasons for customer dissatisfaction for all the queries and the challenges faced.
Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis.
Learn, help and support fellow members in the team in meeting desired performance standards for the process.
Flexible in working rotational shifts.
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