غفران محمد خان

Key Responsibilities:

Frontend Architecture & Development:

Led Angular development for large-scale government portals such as e-Mitra and NSDL, improving user experience for both rural and urban users.

Designed and implemented modular, scalable components with a strong focus on accessibility and responsiveness.

Integrated RESTful APIs for real-time data flow and ensured seamless backend coordination.

Oracle APEX Development:

Delivered data visualization portals for the NCERT RVSK project, integrating 12+ government schemes.

Built interactive maps, dynamic dashboards, and a custom form builder with email automation and real-time analytics.

Enhanced performance and UX using JavaScript, Highcharts, and JET in APEX apps.

Full Stack Development:

Contributed to internal tools built on the MEAN/MERN stack using Node.js, Express.js, and MongoDB.

Integrated secure API endpoints and participated in scalable backend architecture design.

Client & Team Collaboration:

Actively participated in requirement analysis, sprint planning, UAT sessions, and client demos.

Mentored junior developers, conducted code reviews, and enforced Angular best practices.

Project Leadership:

Managed frontend task allocation, collaborated cross-functionally with QA and backend teams.

Ensured timely releases and high-quality deliveries in Agile/Scrum environments.

Major Projects Delivered:
Rastriya Vidya Samiksha Kendra (NCERT) - APEX & Angular-based analytics platform with dynamic dashboards, form builder, and chatbot integration.

e-Mitra Portal Revamp - Reengineered Angular frontend for 600+ G2C/B2C services across Rajasthan.

e-Mitra NSDL - PAN card application and tracking system with secure, responsive Angular modules.

e-Mitra Reports - Dynamic report generation module with export capabilities (CSV, Excel, PDF).

Key Responsibilities:

Frontend Development:

Built multiple Single Page Applications (SPAs) using Angular and ReactJS for key government projects such as UDISE+, PGI, and Teacher Transfer Management.

Translated complex business requirements into responsive, accessible UI components using HTML5, CSS3, TypeScript, and JavaScript (ES6+).

Collaborated with UI/UX designers to implement pixel-perfect, user-friendly frontends based on wireframes and prototypes.

API Integration & Data Handling:

Integrated RESTful APIs for real-time data sync, form submissions, and analytics reports.

Implemented state management using Redux and optimized frontend performance via lazy loading and code optimization techniques.

Feature Implementation:

Developed dynamic dashboards, Excel/PDF export options, and role-based login systems for users at State, District, and National levels.

Contributed to form workflows, structured questionnaires, and validation mechanisms.

Agile Project Execution:

Participated in sprint planning, client demos, and cross-functional meetings to align development with evolving requirements.

Maintained high-quality code through peer reviews, testing, and documentation.

Major Projects Delivered:
UDISE+ Dashboard and Reports

Developed responsive Angular components for data visualization, filters, and downloadable reports (PDF/Excel).

Ensured performance tuning, responsive UI, and REST API integration.

Teacher Application (Kendriya Vidyalaya)

Built Angular modules for teacher profile management and transfer workflows with multi-level login, secure authentication, and analytics dashboards.

PGI (Performance Grading Index)

Implemented Angular components for structured data submission, secure login, and dynamic PGI score visualization.

UDISE+ Archive (React-based project)

Developed modular components using React.js for archived school data search and export.

Integrated backend microservices (Java Spring Boot) and export libraries (jspdf, xlsx, html2canvas).

Key Responsibilities:
Team Management & Service Delivery:

Led a team of technical support engineers for a healthcare SaaS platform, ensuring high-quality service, client satisfaction, and SLA compliance.

Handled performance reviews, mentoring, and training programs to improve technical and communication standards within the support team.

Client Escalation & Resolution:

Personally resolved high-priority client escalations with a focus on minimizing downtime and improving product stability.

Provided consultative support and best practices to clients, leveraging in-depth knowledge of the healthcare product suite.

Operational Optimization:

Redesigned internal support workflows, leading to more efficient ticket resolution, documentation, and feedback loops.

Built JavaScript-based internal tools to reduce repetitive tasks and improve operational efficiency.

Cross-Functional Collaboration:

Collaborated closely with product and engineering teams to convey customer pain points and recommend backend improvements.

Helped prioritize bug fixes and feature requests based on support data and customer impact.

Resource Planning & Allocation:

Strategically planned team schedules and shift allocations to ensure 24/7 support coverage and manage fluctuating ticket volumes.

Key Responsibilities:
Broadcast System Deployment:

Handled end-to-end channel setup, including system layout design, hardware configuration, and broadcast equipment installation.

Worked with major industry systems like Omneon, ITX Automation, Pebble Beach Automation, and MEDIA-X (PMS) to meet client-specific broadcasting needs.

Operational Support & Maintenance:

Provided technical support during live broadcast operations to ensure uninterrupted transmission.

Performed routine maintenance, troubleshooting, and timely resolution of technical issues to maintain high uptime and signal integrity.

Vendor & Client Coordination:

Acted as a key liaison between vendors, engineering teams, and clients to coordinate installation, configuration, and go-live processes.

Ensured smooth handover and post-installation support for broadcast infrastructure.

Network & Signal Flow Management:

Performed basic networking tasks including router tuning and signal path troubleshooting to ensure proper playout chain flow.

Supported integration between broadcast systems and IT-based backend platforms.