Team Leader, Quality Assurance and Trainer
Simple Touch Software
مجموع سنوات الخبرة :13 years, 1 أشهر
● Train technical support team on simple touch programs.
● Evaluate performance for Technical Support engineers.
● Train new Customers on simple touch programs.
● Testing and check for bugs in the software or other user demands in new software.
● Develop and design the testing strategy and test planning.
● Design and review test cases and test scripts.
● Identify test cases risk and priority.
● Executes Test cases, scripts and scenarios on the system.
● Support testing execution of other Quality engineers within the project.
● Investigate customer problems referred by technical support.
● Communicates the testing status and discussing issues related to the project with the Test Lead.
● Communicates with the QA manager on performance issues.
● Handle Customer Request.
● User management including gathering requirement if need.
● Using Microsoft SQL Server (2000-2008) in generating reports.
● Using Microsoft SQL Server (2000-2008) To generate Queries.
● Generate new reports for system using Crysrept 4 and Crystal Report 90.
Installing and configuring computer hardware, software, systems, Networks and printers.
● Deliver service and support to end-users and operating automated call distribution phone software, Via
remote connection or over the Internet.
● Talking to clients and computer users to determine the nature of Problems responding to breakdowns.
● Maintaining records of software licenses.
Work in the price offers and tenders for construction companies and petroleum companies and using sold edge and auto cad to draw the drawings for cable tray, ladder and accessories.