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Mohiaden Farj Jima, call center representative

Mohiaden Farj Jima

call center representative·Qatar Islamic Bank

Qatar

Master's degree, Islamic Banking and Finance

Work experience

Total years of experience: 13 years, 11 months

call center representative

October 2016 - Present

Qatar Islamic Bank

Qatar

October 2016 - Present

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Complaints Officer and administrator

July 2014 - May 2015

Al-Mirqab FM

Doha, Qatar

July 2014 - May 2015

The role and task of the position:-
• Coordinates schedule between client and sub contractor in particular Qatar Pest Control, Blue House and Al Mashriq System through e-mail and telecom.
• Tender proposal preparation
• Receives work request by telephone, e-mail or in person like Technicians, Receptionists, Supervisors on site.
• Log details in the CAFM system and contact the Supervisor / Facilities Coordinator on site informing the issues received.
• Prepare reports of Outstanding Job Request to respective Supervisor on-site.
• Achieves the required level of productivity.
• Handles over 600 calls per week and averaging 100 calls daily.
• Earns solid reputation for resolving complex issues and providing exceptional customer service.
• Perform various administrative duties such as email support to clients, and coordination with external contractors.

Company industry:
Facilities & Property Management
Job role:
Administration

Public Relation administrator

November 2011 - December 2013

alnobalaa corporation Sdn Bhd

Malaysia

November 2011 - December 2013

The role of the company to provide services by arranging seminars and facilitating courses for government employees from different countries specially middle east, and helping businessmen to establish business in south east Asia.and also real estate consultancy service.

Company industry:
Business Consultancy Services
Job role:
Management

Field Administrator Officer

February 2010 - March 2011

United Nation Development programme

Sudan

February 2010 - March 2011

• Communication and public awareness (example: HIV, malaria diseases awareness and protection, workshop and training in how to create business opportunity and assist them in start business.)
• Coordinate and distribute the tasks and the works among our field agents around the region.
• Assist UNDP in providing opportunity to the poor people whom eager to learn new life skill, for example (using recycled paper to baskets by women, and so on.)
• Working across the region to reduce extreme poverty by making opportunity with the most of real market exists, and help people adapt to challenges they face.
• Work in difference post along with overseas or foreigner visitor (high admin) in term of translating and visiting the effected or the area benefited from the programme

Company industry:
Management Consulting
Job role:
Administration

Education

Insaniah university college

November 2012

November 2012

Master's degree, Islamic Banking and Finance

Malaysia

GPA (point): 3.21 out of 4

GPA (point): 3.21 out of 4

In general i have strong knowledge in accounting, E-commerce, and Islamic banking and finance, especially in field of Islamic capital market because my research was aimed at investigating a number of sukuk challenges, such as Shariah interpretations, western and Shariah disputes and major risks. The impact and contributions of hedging mechanisms as a way of managing sukuk and the available tools were also investigated. The hedging tools were analyzed both from an Islamic perspective and practicality aspect.

Osmania university

July 2010

July 2010

Bachelor's degree, Electronic Commerce

India

Osmania university, Hyderabad, India i have finish degree B.commerce in electronic commerce

Institute of computer and technologies

July 2010

July 2010

Diploma, Advance Diploma in chip level (motherboard, monitor, printer, and laptop)

India

Advance Diploma in chip level (motherboard, monitor, printer, and laptop)

A.P electronic and computer literacy development society

June 2010

June 2010

Diploma, diploma in Gulf accounting packages

India

GPA (percentage): 88%

GPA (percentage): 88%

Skills

Equity Capital Markets
Expert
Equity Capital Markets
Expert
Capital Projects
Expert
Capital Projects
Expert
Trade Finance
Expert
Trade Finance
Expert
Islamic Finance
Expert
Islamic Finance
Expert
Equity Capital Markets
Expert
Equity Capital Markets
Expert
Capital Projects
Expert
Capital Projects
Expert
Trade Finance
Expert
Trade Finance
Expert
Islamic Finance
Expert
Islamic Finance
Expert

Languages

Arabic
Expert
English
Expert