Operation Manager
Gerard Cafe
Total years of experience :16 years, 6 Months
Operation and Customer service Manger
In charge of the entire staff, monitoring and reporting daily sales and handling all accounts issues, establishing firm relationships with new clients and making sure that best customer service is presented by
deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle inquiries and complaints
perform customer verifications
process orders, forms, applications and requests
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
manage administration
communicate and coordinate with internal departments
follow up on customer interactions
So that the prefect image of the company is reflected.
Try growing up sales with good offers