Customer Support Manager
Huawei
Total years of experience :13 years, 6 Months
Customer Support
insuring network stability and security among all product CN CS PS wireless transmission IP
Customer management meeting and collecting customer voice
KEA organisation
internal and customer CXO level reporting
deputy as wireless team-leader
working as wireless Engineer (BSS/OSS) responsible for
review planning for 2G and 3G
survey & installation
commissioning and integration with scenario acceptance and service test
upgrading and implementing for new features
implement needed new feature to network and test services
troubleshooting
customer support (BSS, UTRAN and OSS)