Manager HR| Administration & Training
OASIS
مجموع سنوات الخبرة :21 years, 8 أشهر
Handling all the HR activities Includes Interview, Induction, attrition control, resignation, and post resignation activities.
Hire and train the new employees, carrying out training needs analyses.
Defining the skill-sets needed to perform different roles.
Designing training session appropriate to the skills needed, ensuring the learning environment and resources support learner needs.
Delivering training session in both a formal (e.g. a classroom) or informal (e.g. floor-walking).
Supporting and coaching learners using learning technologies to deliver skills.
Evaluating the effectiveness of training session and learning outcomes.
Keeping track of fixed and movable assets and ensuring their maintenance and utilization.
Finalization of contract for various services (housekeeping, security, pantry, fire safety etc.) and supervision for quality maintenance, smooth running, etc.
Contracts & vendor management, Vendor selection & coordination for ensuring supply of quality products & services.
Coordination & Liaising with other departments, offices, law enforcing agencies & Govt. authorities (Police, local authorities i.e. electricity, municipal corporation, etc.).
Travel arrangements & Responsible for smooth functioning of traveling of all the branches within given budgets
Hospitality arrangements & Coordination with hotels, other hospitality logistics, Guest House arrangements etc.
Preparing Salary for Punjab cluster and Approving all the expense and travelling for Haryana & Punjab.
Fun @ work and other Activities- Organizing fun activities for employees, includes birthday bash, parties, outdoor trips, and other team building activities and trainings.
Provided support to the sales team, ensuring all service objectives were met.
Responsible for customer service in the digital equipment division, duties included answering customer sales queries, problem solving and providing detailed information on new products.
Assisted in the development of new policies and procedures.
Assisted in the training of new sales representatives and associates.
Completed the yellow belt training.
Completed the Email certification program, and was shortlisted for US Consumer Care sales e-mail support pilot batch (First Dell Email support Batch ever in India)
Completed the email etiquettes training.
Completed the Voice certification program, and also passed out from Versant Test with a score of 85% and was shortlisted for US Consumer Care Sales Voice support.
Performed all front office duties when necessary, selling of rooms and services.
Prepared front office activity reports for review.
Performed quality control audits and ensured hotel credit policies were enforced, and ensure the 100% occupancy matrices.
Reviewed accounts and charges with guests during the check out process.
Posted charges, such as those for rooms, food, liquor, or telephone calls, to ledgers.