Manager
Aircel ltd.
Total years of experience :12 years, 1 Months
Profit Centre Operations
Achieve Net/Gross additions of Pre-Paid in GSM,
Achieve Primary, Secondary and Tertiary targets,
High Value FRC penetration and Subsequent recharge revenue,
Business planning and analysis for assessment of Revenue potential in business opportunities.
Analyzing & reviewing the market response/ requirements and communicating the same to the teams for accomplishment of the business goals.
Working on LUT sites, to make them profitable.
Business Development
Developing of a stronger dealer/distributor network,
Spread of Retail distribution in terms of depth and width,
Key Retail Outlets (KRO) Management,
Utilizing Distribution feedback & Retail network to develop marketing intelligence for gaining more SOGA.
Identifying streams for revenue growth & develop marketing plans to build Customer preference.
Merchandising / Product Promotions
Coordinating & organizing promotion and branding activities to create market brand visibility Awareness.
Handling product Penetration, visual merchandise and new Promo launches to widen the product portfolio and generate exceptional sales volumes.
Team Management
Leading, mentoring, training & monitoring the performance of team members, channel partners & APPs to ensure efficiency in process, operations and meeting of individual & group targets.
Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst Team members.
Profit Centre Operations
Achieve Net/Gross additions of Pre-Paid in GSM, CDMA & Device’s segments,
Achieve Primary, Secondary and Tertiary targets,
High Value FRC penetration and Subsequent recharge revenue,
Establishing short term budgets in tune with the Organizational strategies for achieving AOP targets.
Business planning and analysis for assessment of Revenue potential in business opportunities.
Analyzing & reviewing the market response/ requirements and communicating the same to the teams for accomplishment of the business goals.
Business Development
Developing of a stronger dealer/distributor network,
Spread of Retail distribution in terms of depth and width,
Key Retail Outlets (KRO) Management,
Utilizing Distribution feedback & Retail network to develop marketing intelligence for gaining more SOGA.
Identifying streams for revenue growth & develop marketing plans to build Customer preference.
Conducting competitor analysis (Market Mapping) by keeping abreast of market trends & achieving market share metrics.
Merchandising / Product Promotions
Coordinating & organizing promotion and branding activities to create market brand visibility Awareness.
Handling product Penetration, visual merchandise and new Promo launches to widen the product portfolio and generate exceptional sales volumes.
Devising and implementing product management plans after studying current trends and effectuating the same for different age groups as per their needs.
Organizing sales promotional activities for brand building & market development.
Team Management
Leading, mentoring, training & monitoring the performance of team members & channel partners to ensure efficiency in process, operations and meeting of individual & group targets.
Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst Team members.
Achieve Net/Gross additions, Primary, Secondary and Tertiary targets,
High Value FRC penetration and Subsequent recharge revenue,
Building of Brand loyalty in customers through various products such as Airtel money, 3g & DTH,
Developing of a stronger dealer/distributor network,
Spread of Retail distribution in terms of depth and width,
Key Retail Outlets Management, through (Navratna & Gold outlets Programs),
Utilizing Distribution feedback & Retail network to develop marketing intelligence for gaining more SOGA,
Conducting competitor analysis (Market Mapping) by keeping abreast of market trends & achieving market share metrics,
Coordinating & organizing promotion and branding activities to create market brand visibility Awareness,
Handling product Penetration, visual merchandise and new Promo launches to widen the product portfolio and generate exceptional sales volumes,
Organizing sales promotional activities for brand building & market development,
Leading, mentoring, training & monitoring the performance of channel partners to ensure efficiency in process, operations and meeting of individual & group targets.
Day to day store operations of all the Brand Stores in the region. Company assets Management, Store Up-keep and VM.
Customer Experience & Retention Management
Ensuring complete range of products is available at Branded Stores.
Identify gaps in knowledge and conduct refreshers as corrective measure to improve productivity.
Field Audits ensuring stores are adhering to audit standards.
Plan and execute market-based activities to increase customer walk-in sales and improve store profitability.
Ensure information on product, promotions and schemes to channel and guide the channel on implementation.
Analyze team MIS reports and give suitable guidance.
Engage the franchisee with various business inputs to grow the business and increase the profits.
Competition mapping and implementing counters on the ground.
Franchise network expansion, Site selection, Outlet planning, streamlining Roll Out.
Visiting the High Revenue Clients and Improving the Relationship
Supervision of Junior Representatives ensuring that the targeted Service and Revenue level is achieved as per the specified parameters.
Analysis of the daily Inflow/Outflow of REVENUE report of Important Clients.
Introducing Customers to new schemes.
Active participation in sales promotion shows and programs.
Ensuring the achievement of targeted service level with quality calls as per the specified parameters.
To ensure 100% incoming calls are being attended with minimum No. Have abandoned.
Making required follow-ups and ensuring proper loop closing within the specified duration.
Resolving complaints of the allocated accounts and selling them paid value added services and ensuring revenue enhancement.
Taking all the escalated calls of the Executives and keeping the records for the same.
Responsibility to improve quality of calls by observing the calls of other executives with the help of call barge in process.
Sales Management
•Customer Acquisition
•New Business Development
•Distributor Channel Development
•Channel Development
•Store Roll-outs
•Customer Relationship Management
•Training & Development
•Leadership Skills
Key Achievements
•In House Promotion, Promoted as Assistant Manager.
•Appreciated & awarded many times for handling the highest volumes in terms of business and revenue.