Regional Compliance Manager
American Express International Inc
Total years of experience :20 years, 3 Months
● Implemented and designed of the Compliance Testing Plan in the markets in accordance to the local regulations.
● Defined and Executed the Annual Compliance Testing Plan and ad-hoc requests prior to regulatory audits in the region.
● Preparing the opening letter for the audits, Designing test steps, Execution of Fieldwork, Drafting Report, closing meeting with stakeholders, Prepare Audit Working Paper, Follow-up and validation of MAP.
● Compilation and Reporting of monthly compliance testing results to the management (Local and Regional).
● Provided oversight and & on-going coaching to the junior team members and on boarding of new team members in the region.
● Regular & consistent communication on the progress of the work and potential observation to the Stakeholders (including Business Executive Leadership, Country Executive Committee, Regional and Market Compliance officer and Risk Committee).
● Identifying, analyzing & communicating findings to the business and obtain concurrence on the findings.
● Work with the business to develop remediation plans to address Gap.
● Validation of MAPs. In case of unsatisfactory remediation, assisting business to develop the robust governance framework.
● Drafting and submitting the closing report to Amex Local BoDs, Business, senior management, Country Executive Committee, Regional & Market Compliance officer, Regional & Market Risk Committee and Compliance Leaders.
● Redesigned and Implemented the Risk Assessment Methodology for the Amex Partner Banks Globally (Issuer and Acquirer).
● Responsible for providing the oversight to the Amex Network Partner Compliance Team (including defining the Scope of audit, Onsite Fieldwork, Drafting Report, Tracking and Validation of MAPs).
● Reviewed the audit workpapers, discussion of findings and remediation plan with Amex Partner Banks.
● Presented the Prospect Partner and New Product to the Amex Governance Committees.
● Worked on New Regulation Implementation.
● Providing guidance to business on New / Amendment on existing Regulations\
Area of Regulations Audited:
● Anti Money Laundering
● Regulatory Reporting
● Licensing vs. Services
● Remittance Business
● Credit Card & Charge Card Regulations
● Credit Bureau Reporting
● Remote Gambling Act
● Complaints and Dispute Resolution
● Collections
● Outsourcing
● Information Security & Data Privacy
Achievements:
● Pre-regulatory Audit on implementation of MAS Notice 626A (AML) for AEII Singapore across business streams
● Developed Risk Assessment Methodology for Amex Network Partner (Card issuer and Merchant Acquirers)
● Defined the Audit Scope based on Partner Risk Rating and Deal Construct
● Developed Partner Life Cycle Manual for Global Network Partnership Compliance Audit Program
● Assisted in designing the Due Diligence forms for Partner Audit
● Successful implementation of MAS’ Outsourcing Guidelines in Singapore
● Conducted due diligence on New Business opportunities, mergers and acquisitions for clients.
● Conducted Internal Investigations - upon allegations of fraud, bribery, corruption or other wrong-doing, are flagged by whistle-blowers, internal audit group, or during the ordinary course of business.
● Set up Internal Risk & Compliance team, laid out guidelines & operational procedures.
● Prepared BPM (Business Process Management) for Clients. Submitting the final report with the observation and associated remediation plan, validation of remediation:
● Assigned the risk rating to business function and recommended the frequency of audit.
● Reviewed and Set up the risk guidelines for the business as well as Conducted Risk awareness sessions.
● Implemented Lean techniques. Improved the production, service, quality & TAT.
● Performed review of submissions from client and evaluating completeness and accuracy of proposed transaction/requests.
● Identified training, learning & development opportunities for the team members. Responsible for quality of output through internal review. Providing feedback required to continuously improve processes.
● Provided team members with performance feedback & coaching; assisted in completing periodic performance reviews.
● Conducted process training & updating team on policy & procedural changes on Consumer Banking.
● Performed concurrent audit for the Consumer Banking business unit (identification of gaps, reporting and remediation).
● Streamlined migration of back-office business functions (US to India).
● Was responsible for planning strategies, work force & workflow management and measuring the performance.
● Analysis of periodic data and reporting the high risk areas to management to facilitate strategic planning.
Accolades:
● Six Sigma basics & Lean Ranger certified
● Business Process Management certified
● Six Sigma automation project on mainframe system
Responsible for training new hires on process knowledge including soft skills & selling techniques.
Responsible for designing the questionnaire for the survey, running test & quality check.
Bachelor of Arts