Mohit Mithani

• Expanded company presence across the UAE and Oman oil & gas markets, securing 15+ new clients and driving a 20% increase in regional revenue within the first year.
• Successfully supported Sales and Marketing teams by visiting clients and project sites, ensuring timely delivery of required materials, and providing end-to-end business support.
• Proactively managed quotes and deal closures, contributing to a 20% business growth over the past year.
• Expanded business presence through frequent travel to Oman and UAE, strengthening market reach and client engagement.
• Built and maintained strong relationships with Procurement teams, ensuring trust and long-term collaboration through regular visits and follow-ups.
• Responsible for handling tenders in Oman and UAEs oil & gas sector, navigating procurement processes and securing new opportunities.
• Recognized for fostering client satisfaction, driving repeat business, and consistently achieving growth targets.
• Conducted market research, competitor analysis, and tender assessments to optimize pricing strategies, strengthen product positioning, and improve tender win rates.
• Identified and developed new business opportunities with national and international oil companies, EPC contractors, and service providers, expanding the companys customer portfolio and market
share.

• Assigning Tasks to relevant team as per the Customers request.
• Process customer requests and inquiries received through email, chat, or internal systems.
• Handle customer complaints, refunds, and escalations in coordination with front-line agents.
• Maintain and update customer records in the CRM system.
• Verify and validate customer documents and submitted forms.
• Assist in analyzing customer feedback and reporting service issues to management.
• Coordinate with other teams (finance, operations) to resolve customer issues.
• Ensure compliance with company policies and service level agreements (SLAs).
• Generate reports related to customer service metrics, complaints, and resolution timelines.
• Provide training material and support for new customer service agents.
• Assist in quality assurance by reviewing chat/email interactions and providing feedback.
• Answer incoming calls, emails, chats, or other communication channels from customers when required.

• Answer incoming calls, emails, chats, or other communication
channels from customers.
• Respond to customer inquiries, providing accurate and timely
information regarding products, services, policies, and procedures.
• Resolve customer complaints or issues in a calm and professional
manner, ensuring a positive outcome.
• Investigate and troubleshoot customer concerns to identify root
causes and recommend appropriate solutions.
• Follow up with customers to ensure their issues are fully resolved.
• Escalate more complex issues to higher-level customer service or
technical support teams when necessary.
• Ensure accurate data entry for payments and customer details into
company systems.
• Maintain a deep understanding of the companys products, services,
and policies to effectively assist customers.
• Record customer interactions, transactions, feedback, and actions
taken in the customer service management system.
• Track and report recurring issues or concerns to help identify
potential areas for improvement in products or services.
• Follow up with customers after service interactions to ensure
satisfaction and to encourage repeat business.
• Work closely with other departments, such as sales, marketing, or
technical support, to ensure that customers receive the best possible
service and to address any cross-functional issues.
• Participate in team meetings and provide feedback on customer
trends or recurring problems.
• Meet or exceed key performance indicators (KPIs) related to
customer satisfaction, call resolution time, and response times.
• Contribute to achieving the companys customer service targets.

• Provide advice and guidance for investment
opportunities to customers.
• Communicate with clients about their accounts, market
conditions and economic trends.
• Manage equity and bond portfolios with the aim of
maximizing investment returns.
• Work together with investment research teams to identify
investment opportunities.
• Used creativity, strategic thinking and knowledge of current
market trends to target and build relationships with potential
customers.

• Negotiate prices and terms with suppliers, vendors, or
freight forwarders.
• Collaborate with other departments, such as
procurement, engineering, and quality assurance, to
identify or qualify new suppliers.
• Create purchase orders and tally with supply request.
• Managing required custom clearance documents.
• Analyze invoice to ensure accuracy of goods delivered.
• Monitor inventory to ensure the flow of goods remain positive.
• Responsible for managing cost of goods to customer.
• Provide exceptional contributions to customer service
for all customers.
• Evaluated market conditions and competitor actions to
develop successful marketing strategies.

• Managing Budgets.
• Maintaining Statistical and financial records.
• Dealing with customers queries.
• Overseeing pricing and stocks control.
• Preparing promotional goods and display.
• Carry out all the duties and responsibilities that helps in business
development.

• Created effective marketing, sales and promotional initiatives to
drive revenue. Planned and developed winning strategies to
increase sales, expand territories and boost market positioning.
• Prepared reports and presentations detailing business
development activities and outlining new initiatives
• Promoting the companys existing brands and introducing new
products to the market.
• Researching and developing marketing opportunities and plans,
understanding consumer requirements, identifying market
trends, and suggesting system improvements to achieve the
companys marketing goals.
• Implementing new sales plans and advertising.
• Maintaining relationships with important clients by making
regular visits, understanding their needs, and anticipating new
marketing opportunities.
• Monitors competition by gathering current marketplace
information on pricing, products, new products, delivery
schedules and merchandising techniques.