Mohit Mithani

• Spearheading business development activities across the UAE and
Oman oil & gas sectors, driving market expansion and strengthening
the companys regional presence.
• Identified and developed new business opportunities with national
and international oil companies, EPC contractors, and service
providers, expanding the companys customer portfolio and market
share.
• Building and maintaining strong relationships with procurement
teams and key stakeholders through regular client engagement and
strategic account management.
• Supporting sales and marketing initiatives through client meetings,
site visits, and coordination of project requirements to ensure
effective service delivery and customer satisfaction.
• Conducting market intelligence, competitor analysis, and tender
evaluations to optimize pricing strategies, enhance product
positioning, and improve tender win rates.
• Collaborating with cross-functional teams to drive revenue growth,
strengthen customer retention, and support the achievement of
business objectives.
• Achievement: securing 15+ new clients 20% increase in revenue within the first year \[IMAGE\]

• Handle customer complaints, refunds, and escalations
received through email, chat, or internal systems in
coordination with front-line agents.
• Coordinate with other teams (finance, operations) to resolve
customer issues.
• Maintain and update customer records in the CRM system.
• Verify and validate customer documents and submitted forms.
• Assist in analyzing customer feedback and reporting service issues to
management.
• Ensure compliance with company policies and service level
agreements (SLAs).
• Generate reports related to customer service metrics, complaints,
and resolution timelines.
• Provide training material and support for new customer service
agents.

• Respond to customer inquiries, providing accurate and timely
information regarding products, services, policies, and procedures.
• Investigate and troubleshoot customer concerns to identify root
causes and recommend appropriate solutions.
• Maintain a deep understanding of the companys products,
services, and policies to effectively assist customers.
• Track and report recurring issues or concerns to help identify
potential areas for improvement in products or services.
• Follow up with customers after service interactions to ensure
satisfaction and to encourage repeat business.
• Work closely with other departments, such as sales, marketing, or
technical support, to ensure that customers receive the best possible
service and to address any cross-functional issues.
• Meet or exceed key performance indicators (KPIs) related to
customer satisfaction, call resolution time, and response times.
• Contribute to achieving the companys customer service targets.

• Negotiate prices and terms with suppliers, vendors, or
freight forwarders.
• Collaborate with other departments, such as
procurement, engineering, and quality assurance, to
identify or qualify new suppliers.
• Create purchase orders and tally with supply request.
• Managing required custom clearance documents.
• Analyze Invoice to ensure accuracy of goods delverd.
• Monitor inventory to ensure the flow of goods remain positive.
• Responsible for managing cost of goods to customer.
• Provide exceptional contributions to customer service
for all customers.
• Evaluated market conditions and competitor actions to
develop successful marketing strategies.
• Managing Budgets.
• Maintaining Statistical and financial records.
• Dealing with customers queries.
• Overseeing pricing and stocks control.
• Preparing promotional goods and display.
• Carry out all the duties and responsibilities that helps in business
development. \[IMAGE\]