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Mohit Mithani, Business Development Manager

Mohit Mithani

Business Development Manager·Shaksy International FZCO | Oil & Gas

United Arab Emirates

Bachelor's degree, Business Administration - Human Resource

Work experience

Total years of experience: 13 years, 6 months

Business Development Manager

August 2025 - Present

Shaksy International FZCO | Oil & Gas

Dubai, United Arab Emirates

August 2025 - Present

• Expanded company presence across the UAE and Oman oil & gas markets, securing 15+ new clients and driving a 20% increase in regional revenue within the first year.
• Successfully supported Sales and Marketing teams by visiting clients and project sites, ensuring timely delivery of required materials, and providing end-to-end business support.
• Proactively managed quotes and deal closures, contributing to a 20% business growth over the past year.
• Expanded business presence through frequent travel to Oman and UAE, strengthening market reach and client engagement.
• Built and maintained strong relationships with Procurement teams, ensuring trust and long-term collaboration through regular visits and follow-ups.
• Responsible for handling tenders in Oman and UAEs oil & gas sector, navigating procurement processes and securing new opportunities.
• Recognized for fostering client satisfaction, driving repeat business, and consistently achieving growth targets.
• Conducted market research, competitor analysis, and tender assessments to optimize pricing strategies, strengthen product positioning, and improve tender win rates.
• Identified and developed new business opportunities with national and international oil companies, EPC contractors, and service providers, expanding the companys customer portfolio and market
share.

Company industry:
Oil & Gas
Job role:
Management

Administrator

December 2024 - August 2025

Dubai Holding Community Management

Dubai, United Arab Emirates

December 2024 - August 2025

• Assigning Tasks to relevant team as per the Customers request.
• Process customer requests and inquiries received through email, chat, or internal systems.
• Handle customer complaints, refunds, and escalations in coordination with front-line agents.
• Maintain and update customer records in the CRM system.
• Verify and validate customer documents and submitted forms.
• Assist in analyzing customer feedback and reporting service issues to management.
• Coordinate with other teams (finance, operations) to resolve customer issues.
• Ensure compliance with company policies and service level agreements (SLAs).
• Generate reports related to customer service metrics, complaints, and resolution timelines.
• Provide training material and support for new customer service agents.
• Assist in quality assurance by reviewing chat/email interactions and providing feedback.
• Answer incoming calls, emails, chats, or other communication channels from customers when required.

Company industry:
Facilities & Property Management
Job role:
Administration

Customer Service Representative | Operation Officer | DU Telecom

May 2024 - December 2024

Derby Group of Companies

Dubai, United Arab Emirates

May 2024 - December 2024

• Answer incoming calls, emails, chats, or other communication
channels from customers.
• Respond to customer inquiries, providing accurate and timely
information regarding products, services, policies, and procedures.
• Resolve customer complaints or issues in a calm and professional
manner, ensuring a positive outcome.
• Investigate and troubleshoot customer concerns to identify root
causes and recommend appropriate solutions.
• Follow up with customers to ensure their issues are fully resolved.
• Escalate more complex issues to higher-level customer service or
technical support teams when necessary.
• Ensure accurate data entry for payments and customer details into
company systems.
• Maintain a deep understanding of the companys products, services,
and policies to effectively assist customers.
• Record customer interactions, transactions, feedback, and actions
taken in the customer service management system.
• Track and report recurring issues or concerns to help identify
potential areas for improvement in products or services.
• Follow up with customers after service interactions to ensure
satisfaction and to encourage repeat business.
• Work closely with other departments, such as sales, marketing, or
technical support, to ensure that customers receive the best possible
service and to address any cross-functional issues.
• Participate in team meetings and provide feedback on customer
trends or recurring problems.
• Meet or exceed key performance indicators (KPIs) related to
customer satisfaction, call resolution time, and response times.
• Contribute to achieving the companys customer service targets.

Company industry:
Banking

Relationship Assistant Manager

April 2022 - April 2024

White Falcon

Dubai, United Arab Emirates

April 2022 - April 2024

• Provide advice and guidance for investment
opportunities to customers.
• Communicate with clients about their accounts, market
conditions and economic trends.
• Manage equity and bond portfolios with the aim of
maximizing investment returns.
• Work together with investment research teams to identify
investment opportunities.
• Used creativity, strategic thinking and knowledge of current
market trends to target and build relationships with potential
customers.

Company industry:
Private Security Services
Job role:
Customer Service and Call Center

Procurement & Operation Officer

January 2020 - March 2022

Alassad Steel Bar Factory

Khartoum, Sudan

January 2020 - March 2022

• Negotiate prices and terms with suppliers, vendors, or
freight forwarders.
• Collaborate with other departments, such as
procurement, engineering, and quality assurance, to
identify or qualify new suppliers.
• Create purchase orders and tally with supply request.
• Managing required custom clearance documents.
• Analyze invoice to ensure accuracy of goods delivered.
• Monitor inventory to ensure the flow of goods remain positive.
• Responsible for managing cost of goods to customer.
• Provide exceptional contributions to customer service
for all customers.
• Evaluated market conditions and competitor actions to
develop successful marketing strategies.

Company industry:
Industrial Production
Job role:
Purchasing and Procurement

Business Development Manager

January 2017 - December 2019

House of Perfumes for Gift & Novelties

Khartoum, Sudan

January 2017 - December 2019

• Managing Budgets.
• Maintaining Statistical and financial records.
• Dealing with customers queries.
• Overseeing pricing and stocks control.
• Preparing promotional goods and display.
• Carry out all the duties and responsibilities that helps in business
development.

Company industry:
Perfume & Cosmetics
Job role:
Management

Business Development & Marketing

December 2012 - December 2016

Winner Trading Company

Khartoum, Sudan

December 2012 - December 2016

• Created effective marketing, sales and promotional initiatives to
drive revenue. Planned and developed winning strategies to
increase sales, expand territories and boost market positioning.
• Prepared reports and presentations detailing business
development activities and outlining new initiatives
• Promoting the companys existing brands and introducing new
products to the market.
• Researching and developing marketing opportunities and plans,
understanding consumer requirements, identifying market
trends, and suggesting system improvements to achieve the
companys marketing goals.
• Implementing new sales plans and advertising.
• Maintaining relationships with important clients by making
regular visits, understanding their needs, and anticipating new
marketing opportunities.
• Monitors competition by gathering current marketplace
information on pricing, products, new products, delivery
schedules and merchandising techniques.

Company industry:
IT Services
Job role:
Marketing and PR

Education

Mashreq University

December 2012

December 2012

Bachelor's degree, Business Administration - Human Resource

Sudan

GPA (percentage): 75%

GPA (percentage): 75%

did project of analyzing food manufacturing factory in Sudan
View attachment

Skills

CRM software
Expert
CRM software
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Communication Skills
Expert
Communication Skills
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Debt Collection
Expert
Debt Collection
Expert
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
SUPPLIER RELATIONSHIP MANAGEMENT
Intermediate
SUPPLIER RELATIONSHIP MANAGEMENT
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate
Team Work
Expert
Team Work
Expert
Customer Service
Intermediate
Customer Service
Intermediate
Verbal & written Communication Skills
Expert
Verbal & written Communication Skills
Expert
MS Office
Intermediate
MS Office
Intermediate
Problem Solving
Intermediate
Problem Solving
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Customer RelationshipManagement (CRM).
Expert
Customer RelationshipManagement (CRM).
Expert

Languages

Arabic
Native Speaker
English
Expert
Hindi
Native Speaker
Gujarati
Native Speaker
Urdu
Expert

Training and Certifications

Certifications
college
Mashreg University
Dec 2012
Show credentials
Office Automation

Hobbies

  • do activities, playing sports, playing games, watching TV.