محسن حسین

• Installed, customized, and administered Windows 8, Windows 10, and Windows 11
systems.
• Installed, configured, and managed VMware vSphere (ESXi & vCenter Server)
environments.
• Created, modified, and maintained virtual machines, templates, and snapshots.
• Performed VM provisioning, resource allocation (CPU, Memory, Storage), and basic
capacity planning.
• Applied patches and upgrades to ESXi hosts and vCenter Server.
• Troubleshot issues related to VM performance, storage, and network connectivity.
• Performed routine VM operations such as start, stop, restart, and snapshot management.
• Conducted initial troubleshooting of VM issues including power state, connectivity, and
performance.
• Maintained documentation for virtual infrastructure and standard operating procedures.

• Managed Active Directory tasks including user account creation, password resets, account unlocks
and OU management.
• Installed and configured DHCP and DNS services.
• Troubleshot server, desktop, and network-related issues
• Performed basic VMware operations such as VM start/stop, snapshot creation, and deletion
• Assisted senior engineers in VM provisioning for development and testing environments
• Monitored VM performance and escalated issues to VMware administrators
• Supported email setup, configuration, troubleshooting, and migration (Outlook 2013/2016/Office 365)
• Provided remote support using tools such as LogMeIn, TeamViewer, AnyDesk.
• Assisted in patching and maintenance of virtual machines.