OSS Support And Delievery Engineer Engineer
Aircom International
Total years of experience :2 years, 0 Months
Delivery:
Deployment of OPTIMA OSS ensuring smooth Delivery & Acceptance of projects
Installation and configuration of Oracle Databases and associated data models
Integration of Optima ETL solution with multi-vendor platforms
Implementation of customized KPIs, reports, modules and alarms
Formulation, Testing & Harmonization of KPI’s across the network
Delivering Proof of Concept for products in conjunction with sales/pre-sales for customers
Support:
Providing Technical Support to customers and ensuring resolution of faults within given SLA
Proactively evaluating mediation & database health and performance on daily basis and providing 24*7 on call support for best customer experience.
Daily monitoring of ETL processes to ensure data quality and completeness
Managing customer requests (ad-hoc reporting/data unavailability) within agreed SLA
Assisting End Users by providing solution and permanent fixtures of issues logged
Done Electrical Engineering with major subjects of Electrical and Telecom