Mohsin Malik

Create & Identify segments to maximize sales of MPLS; IP Transit; Data Centers. Develop, train and set goals for Sales Team. Client Relationship Management to ascertain contract renewals and retention of business. Maintaining South team yearly revenue base which is $5 Million. Responsible for consistent profitable growth against budget assigned, individually & to the team. Assess the efficiency of the team by leading and motivating through training for improvement of processes follow up; product discussions & market need analysis. Contract negotiations with Key Accounts Business and product development activities to ensure maximum market reach and expand product offerings. Assist developing GPON network for corporate and consumer markets.

Assist team of 05 Key Account Managers responsible for Corporate & Enterprise Sales in South region with a given target.
•Maintaining yearly revenue base is $800, 000.
•Create & Identify segments to maximize sales of MPLS; IP Transit & Data Centers.
•Meet with C-Level customers on their business requirements; follow up on performance feedback.
•Assist Product Management Team in developing new products.
•Assist and involve in preparing inputs for bids initiations or response to tenders via RFP; RFQ; RFI.
•Develop, train and set goals for Sales Team.
•Client Relationship Management to ascertain contract renewals and retention of business.
•Responsible for consistent profitable growth against budget assigned, individually & to the team.
•Assess the efficiency of the team by leading and motivating through training for improvement of processes follow up; product discussions & market need analysis.
•Business and product development activities to ensure maximum market reach and expand product offerings.
•Major Account Management: US Consulate, Daraz PK, ICI Pakistan, Tapal Tea, BYCO, Engro, Faysal Bank and Artistic Denim Mill.
•Maintains Microsoft Dynamics CRM for business operations
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•Managed all recoveries of Corporate Customers.
•Assist developing GPON network for corporate market.
•Weekly and monthly reports to General Manager Sales.

Corporate Sales and Account Management
•Customized solution for Data, Voice, Data Centre and Managed Services
•Account and Project Management with multiple market segments
•Co-ordination with all departments for complete customer support
•Response to RFPs and Tenders floated for data and voice services
•Relationship management with assigned accounts
•Working with senior management to define strategies to meet targets
•Making account plans for timely achievement of long term goals

Sales and support of Corporate Network Services.
•Maintaining Customer Relationship Management with corporate customers.
•Confer with potential customers regarding their services needs and advise customers on types of solution available.
•Delivering corporate presentations with briefing customers about services & technology being offered.
•Monitor customer preferences to determine focus of sales efforts. Resolve customer complaints regarding sales and service.
•Involve in commissioning of services at client's location.
•Meet with national accounts, end-users, and the sales force to define new product requirements and work with product development to document these requirements in product specifications.
•As a Key Account Executive for various corporate clients, having direct interaction with company's IT heads and present them with new products and services by presentations at one end and ascertain their current requirement with respect to ever changing IT field.
•Proposed solution incorporates our customized services like IP-MPLS services, and Metro Fiber.
•Team building by training; motivating and product discussions with Sales Executive and boosting team spirit.
•Weekly reports to Senior Manager Sales.
•Responsible for Customer Care & Relationship Management for services support & managing end to end communication of project delivery.
•Coordinate with a technical team for site survey's.

JUNE 2008 - DEC 2014 JOB ROLE
•Responsible for developing, planning and organizing Product Sales Support Trainings.
•Responsible for counter all regional offices product related issues.
•Making sure that all account and contract details are up to date.
•Proactively developing and retaining key customer accounts.
•Arranging for all outstanding debts to be collected within due time periods set.
•To provide assistance for developing Standard Operating Procedures (SOPs) and Customer Data Record Forms.
•To visit Franchisees outlets and regional offices provide them assistance to manage records and to give them training for Sales / Customer support etc.
•Developed and introduced a successful CRM model, which was adopted throughout the entire organization group.
•Responsible for the recruitment and training of Customer service and Call Center representatives..
•Coordination with Technical Operation's team for resolution of timely activations of numbers and new sales.
•To Coordinate Pakistan Telecom Authority (PTA) complaint related activities with regional offices and escalate the issues with concerned departments at corporate office.
•To Coordinate National Database and Registration Authority (NADRA) concerns for their STS monthly billing.
•Issuance of New connections / Phone Closure of our Group Companies.
•Providing Data provision to Pakistan Government Agencies like (CPLC, ISI, IB & Naval Intelligence).
•Manage overall Inbound and Outbound Call Center Operations.
•Lead, develop and coach Call Center Supervisors and Customer Relation Officers enabling them to lead and manage their teams to deliver world-class service within agreed service levels.
•Administered efficient working of staff and prepared schedule for call center.
•Steered the team and provided support to ensure it meets the company's KPIs and prepared team's performance reports along with up-selling different company products and services for enhancing product sales.
•Handling IVR & CTI through Interactive Voice Response and Computer Telephony Integration.
•Conduct group training sessions on products and services.
•Making yearly appraisals of teams; developing the appraisal matrix.
•Review Call Center statistics to measure staff performance and the need for improvement.
•Monitored team and evaluated call center results and ensured achievement of all performance targets.
•Managing the churn activities by facilitating the customers through solving their problems & taking all possible necessary actions for highest customer satisfaction and retention.