Process Devolper
M/s. ICC PVT LTD
Total years of experience :12 years, 2 Months
Dealing in all types of sales of Services on Utility bills by telephone.
Maintain and develop a computerized customer and prospect database
Respond to and follow up sales enquiries by telephone
Make sure customer has been provided with an accurate rate on the bills.
Maintain accuracy of information delivered and documented.
Solicits sales of new or additional services
Providing help and advice to customers using company’s products / services & schemes
Issuing refunds or compensation to customers by coordinating with the head office accounts
Keeping ahead of developments in customer service by reading relevant journals and attending course
Provide training and to develop relevant knowledge and skills, Develop personal skills and capability through on-going training, as provided by the company or elsewhere subject to Company approval.
Addressing customer queries and ensuring customer satisfaction and Keep track of market trends
Conducting briefings and training sessions.
Preparation of customer satisfaction reports.
HUTCHISON 3 GLOBAL SERVICES.
Handled technical support calls for “VODAFONE”.
Handled troubleshooting for Mobile Broadband and Cell Phone as a Modem issues.
Handled customer service calls for Prepaid Voice Care - VODAFONE and 3G.
Maintain accuracy of information delivered and documented.
Ensure one time call resolution.
Attended briefings and training sessions.
YEAR EXAMINATION INSTITUTE OR BOARD PERCENTAGE 2004 S.S.C MAHARASHTRA BOARD 65.60%