Customer Service Representative
CSR
مجموع سنوات الخبرة :1 years, 7 أشهر
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals.
Projects
Home Insurance
Health Insurance
Auto Insurance
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Coordinate with sponsors concerning size, standards, conditions and timing of research
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Updates job knowledge by participating in educational opportunities.
Directs visitors by maintaining employee and department directories; giving instructions.
Maintains security by following procedures; monitoring logbook; issuing visitor badges.
Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.
Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed.
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries, Office Documentation.