system administrator
Infotech
مجموع سنوات الخبرة :2 years, 3 أشهر
• Monitoring cases/calls through BMC Remedy and attending calls as per the priority and closing the calls with appropriate solution and making reports
• Minimizing security incidents by updating virus definitions, service packs and software patches.
Supervising security, system and application logs from various devices & applications.
• Carrying out continuous performance tuning, hardware upgrades, and resource optimization.
• Full configuration of PCs, setting up user & group accounts and password security, internet, printers and scanners as well as IP Phone installations
• Knowledge In TCP/IP and general networking issue.
• Resolved helpdesk questions, provided over the phone assistance to client members, documented reports of service calls, etc.
• Operated Avaya/CISCO Telephone System with expert knowledge in adding, deleting, configuring and troubleshooting users’ telephone settings.
• Performing remote assistance on staff desktops by using SCCM client, troubleshooting the E-mail accounts on BlackBerry Mobile Phones
Team Size : 14.
Responsibilities:
Administration of day-to-day operational activities and preparing checklist.
Monitoring cases/calls through BMC Remedy and attending calls as per the priority and closing the calls with appropriate solution and making reports
Minimizing security incidents by updating virus definitions, service packs and software patches.
Supervising security, system and application logs from various devices & applications.
Maintaining / Troubleshooting
courses: Certified in Administration of MCSE.(F303-6415) Certified in Microsoft Exchange SERVER.(F417-7962) CCNA In Progress.