Business Development Manager
Almadion International
Total years of experience :17 years, 4 Months
ALMADION International is a Swiss company based in Dubai specializing in advance cleaning and hygiene solutions for the Aviation, Maritime, and FMS industries, with business coverage spanning the Middle East, Africa and Asia
As BDM, I am responsible developing and maintaining relationships with companies, sales management, reviewing current market trends and proposing new business ideas to improve revenue. I provide presentations, negotiate contract terms and communicate with stakeholders.
On marketing side, I work in the conceptualization of logo designs, banners, leaflets for email marketing and other marketing tools. I manage the social media accounts and website analytics to ensure our online presence and connectivity with the market.
Customer Service: Coordinates with the customer to provide the various products, facilitates, and information in order to meet their needs. Administration: Manage various documents for all sales sources efficiently and engage with key stakeholders to deliver the level of client experience to FAB customers. Marketing: Cards and Loans Acquisition. I profile the customer accordingly and create a strategic proposition that will bring volume sales and brand loyalty. I always create a scenario where they can always refer to me for any relative requirements. I also monitor the competitor's products and analyze the pros and cons for a better service delivery.
Developing the TUV certification services/business across the various industries and promoting the global practices in management systems.
As key account holder, I create, manage, negotiate and implement the multi-layer certification scheme including the 2nd party assessment and other compliance standards that help every client achieve their objectives. I assist every companies who wish to enhance their process in relation to the ISO standards they want to be certified. I help existing clients to solidify their practices in order to at par with the competition.
I also participated in many government, multi-national, national and local companies in bidding and won many of them. I was able to generate of more than AED 2 Million of sales in just 9 months of joining. To top it all, I monitor the market trends and competition activities and propose some activities that may improve the business process.
As a senior training executive, I work with almost all Abu Dhabi, UAE Federal Agencies, Saudi government entities, local and multinational companies in profiling their training delegates and qualifying them based on their experience, job relation and level of understanding, using a Training Needs Analysis Form (TNA) and other questioning techniques to give me advances in planning and coordinating procedures of the courses.
I also conduct an individual post training evaluation to identify the future opportunities with the clients, extend my customer service approach and established brand loyalty. I maintain a high level of persuasion, negotiation, presentations and account management, keeping my clients to return to BSI for additional services. I also initiate lead generation and conversion, implement adaptive sales process, review a competitive offers and match up solutions that is win-win for the company and the client. I support this by using phone, email marketing procedures, and meeting clients.
I was the main driving force of BSI I was able to establish a solid ground in conducting a public training in the Emirates of Abu Dhabi. I also assist my colleagues in meeting their objectives keeping the team always on the top of the game. And for 3 consecutive years, from 2012 to 2014, our MEA Public Training Team took the Number 1 spot in BSI Global Training Sales and I was awarded as the Top Sales Training Executive for 2013 and Excellence Award for 2014.
Additionally, I participated in the new program that BSI have launched globally in regards to the customer journey with us. This project intensifies our position in terms of delivering a world class services.
Logistech is an Abu Dhabi HR consultants providing services on manpower, training, and psychometric assessment.
As a marketing executive, I was deeply involved in branding identifying our market segmentation among the existing HR consultancies in UAE market. I pushed that PSYCHOMETRIC ASSESSMENT shall be the main business activity and will be incorporated in all other HR services such as recruitment and training.
I implemented all the marketing procedures and the creation of marketing tools such as website, slides, brochures, and email contents series of meetings with HR Heads, Managers and Directors of both private and governmental organizations for presentation and product familiarization. As HR support, I devote myself in understanding the process of administering psychometric testing such as IQ Test & Personality Test to involve the clients in this innovative system.
Sears - the America’s largest appliance retail company, is one of the biggest accounts of Sitel (a global BPO company) servicing their customers on purchase, maintenance, delivery and other technical assistance on appliances. As Sears’s customer representatives, we ensure that the customer’s concern is address properly on phone and in the short span of time.
ICS is an outbound call center company that holds 5 major timeshare accounts in USA. Its main activity is to provide (send) high-end customers to timeshare presentations for a possible purchase of real estate rentals.
When I became a telemarketer for ICS, I was one of the pioneers who were trained intensively to familiarize the systems of appointment setting of timeshare accounts. With good performance, I was promoted to TEAM LEADER after 6 months supervising 25 telesales executives and handle 5 timeshare accounts both in Texas and California states. I help agents in closing their deals through a TURN-OVER CALL and train them to apply their own sales techniques, master their craft and develop the right attitude to be successful telesales.
Additionally, I monitor my agent’s call through a sophisticated software to check their total presentation on the phone and determine which part needs improvement. I coach them on 1 on 1 or group basis to ensure that they constantly hitting the sales target and happy with their job.
This is my first experience in retail industry where I have learned the used of marketing tools in promoting the business. It is when I become familiar of all the promotional tools and use them properly to maximize its potentials and achieve the objectives of increasing sales profit.
I do a weekly marketing survey to determine the SWOT of the business. To add more, I initiate interview with the sales personnel and determine which areas that need improvements base on the customer’s request.
ADEC Solutions is an American company providing outsource services to First American Company on handling records in all land transaction in US. I create a systematic procedure on record filing and transaction procedures to facilitate exchange for both buyers and sellers.
Once all the documents were received, I review, compile, summarize it based on the agreed clause and submitted back to the client within 24 hours of request. And what I learned best from this job is on how to be accurate and fast in meeting objectives.
Bachelor in Secondary Education (BSED) with units in Master in Developmental Communication at the University of Philippines
