Customer Engineer
NCR
مجموع سنوات الخبرة :17 years, 10 أشهر
Asset Management
• Responsible for all company assets that will be used in the delivery of customer
services (i.e. tools, software, vehicle, documentation etc), or as assigned by
management.
• Maintain an appropriate inventory as well as parts record keeping.
Reporting
• Responsible for accurate and prompt reporting of calls and activity, as well as other
reporting as required.
• Responsible for tracking and reporting all expenses incurred in the delivery of
services, including telephone, private automobile, and/or public transportation.
Key Areas of Responsibility
• Building work relationships with customers and develop informal communication
channels with customer at the local level (i.e. Branch, Store or office).
• Communicates to all levels - Service/Installation Coordinator/Customer/Control Tower,
throughout the entire service activity.
• Represent myself in a manner that reflects positively on the image and reputation of
the company.
Customer Services
• Installation and set-up of hardware, software, hardware modifications, first line
maintenance, multi-vendor maintenance.
• Performs periodic preventative maintenance on assigned products.
• Diagnoses problem, makes minor repair, and replaces components (at the module
level). Follows appropriate security procedures when working with ATM's and or
within financial institutions.