Operations Coordinator
ImagiNation Edutainment India Pvt. Ltd.
Total years of experience :12 years, 4 Months
Supervising daily operations of the city and providing excellent customer service keeping in mind our primary customers - kids
Ensuring that the needs of the customers are being satisfied
Handling face-to-face enquiries of customers
Ensuring that all customer complaints are investigated and resolved
Managing a team of customer service staff
Mentoring and training new staff to meet customer service requirements
Performing quality assurance on work processed
Working effectively as a Team Leader to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate
Supervised daily office operations assuring optimum cost controls and maximizing productivity
Developed and implemented policies and procedures to maintain and administer all systems
Built and fostered business relations with suppliers and vendor representatives
Interviewed, hired and trained assistants
Effectively managed marketing and advertising activities
Handled accounts payable, accounts receivable and payroll processing
Maintained customer focus at all times and responded to customers’ enquiries using the Best Practice guidelines
Worked within agreed service levels, striving to exceed customer expectations wherever possible
Assisted the Team Leader and the KidZania Management with special events
Worked effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate
Major – Human Resources (7 Specialization Papers) Minor – Marketing (3 Specialization Papers) Submitted Dissertation work on ‘Airline Industry – Training Programs and Certifications for Ground Staff’. Related Course Work – Business Management, Business Ethics, Understanding Customers, Market Research, Business Law, Macroeconomics, Statistics, Operations and Supply Chain Management.