Regional Sales Manager
KIA Motors
Total des années d'expérience :18 years, 5 Mois
• Managing 4 branches with a team of 4 direct reports and 40 sales executives
• Reporting directly to the CEO and Vice President
Average new car sales across the four branches are 3, 600 cars per year
• Analyse sales data and developed new strategy that generated new leads and opportunities to 45% revenue growth across
region with financial department by working closely with President and CEO.
• Forecast and develop annual sales plan, understand and monitor market dynamics, exploring market opportunities, developing and implementing strategies to maximize margins while increasing market share.
• Implemented approved departmental policies, processes, procedures and provide instructions to subordinates/teammembers and monitored their adherence so that work is carried outin controlled manner.
• Played direct role in business development through daily marketing duties, generating new business and enhancing
productivity of current accounts.
• Hired, trained, supervised, and coordinated dedicated and high-achieving sales team with more than 40 Sales Reps toachieve
performance goals and objectives.
• Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leadsthrough
close
• Resolved customer complaints regarding sales and service.
• Administrate sales meeting as well as individual meeting to discuss monthly sales goal and evaluate KPIs.
Achievements:
• Took over team ranked 5 out of 5 regions in 2012 to 2nd out of 5 regions in 2015 in highly competitive and challenging market
• Increased sales by 45% within 2 years by providing modern selling techniques, exceptional customer service and
establishing quality.
• Received Master Sales Guild Award(2014)-for sales excellence
• Received Largest Percentage Growth Award (2015).
• Supervised operations of 20-person sales teams, achieving improvements in productivity rates by tackling process
inefficiencies.
• Coached team members to reach and exceed weekly and monthly sales goals.
• Analyse sales and customer data with Kerridge, generating comprehensive sales reports to promote sound business decision
making.
• Promoted exceptional customer service by engaging clients on the sales floor, building a positive rapport, answering product queries and handling complaints.
• Mentored and trained staff to drive productive goal setting and field sales objectives achievement quality assurance.
• Ensure promotions are accurate and merchandised to companys standards.
• Forecast product sales to deliver on KPIs.
• Hired and trained dedicated and high-achieving sales teams.
• Spearheaded sales meetings with staff and management to share best practices for process improvements.
Achievements:
• Ranked Top 5 Sales out of 20 over all company sales supervising team
• Achieved 18% average annual sales growth over 2 consecutive years.
• Meeting and greeting new and previous customers in a friendly and professional manner helped to make the car buyingprocess
quick and painless.
• Thoroughly explaining aspects of buying or leasing to all customers utilizing up-to-date products and pricing
information.
• Responsible for following up and retention of current and previous customers through direct phone calls and
sponsored customer events.
• Achieved high ratings for customer satisfaction per Toyota internal customer surveys and per external measurements (industry surveys) by being highly responsive to customer needs and speedily resolving any customer problems and/or complaints.
• Upgraded knowledge of Toyota products and services and maintain professional and technical expertise by attending trade shows and/or educational programs, establishing personal networks, reviewing industry publications, and participating in
professional societies.
• Kept clients informed of any changes prior to delivery.
• Successfully met or exceeded monthly sales quotas, while maintaining high integrity with clients and management.
Achievements:
• Ranked Top 10 Sales Consultants out of 150 overall company sales team
• Promoted from Sales Representative to Senior Auto Consultant
Responsibilities
• Identified and resolved customer issues using the computer system.
• Followed-up on customer inquiries not immediately resolved.
• Sells additional services by explaining new features.
• Maintains call center database by entering information.