UAE Distribution Operations Manager
M.H.Alshaya
Total years of experience :17 years, 7 Months
• M.H. AL-SHAYA (United Arab of Emirates) - UAE Distribution Operations Manager - Retail/E-COM Logistics
Main Objectives include: -
• AOR for service, operations & distribution within our UAE market, operating out of multiple locations including the Free zone with an operating footprint of around 40000sm2, handling multiple of brands in each DC and throughput targets forecasting on average around 2.5m units per week & managing UAE Ecommerce fulfillment centers, currently operating with 16 brands online with an average daily order throughput of 1800 orders peaking to 3000+ during promotional launches. Ranging from Health & Beauty to Baby apparel.
• Responsible for 620 personnel across all DC’s, inclusive of 168 drivers with a fleet size of 136 vehicles, delivering to over 1100 stores within the UAE.
• QBR - Quarterly brand review on performance, strategy and forecasting (Fashion apparel, footwear, cosmetics and food)
• Managing staff performance and drive productivity efficiently
• Insuring to achieved all the SLAs
• Agreeing route to market strategy from multiple origins, optimizing and standardizing where possible to reduce cost and improve supply chain efficiencies.
• Support any development required for future business growth.
• Monthly meetings with contractors and suppliers on service and performance.
• Attending regular steering group meetings from a stakeholder perspective.
• Budgetary / Financial responsibility
Main objective for ECOM
• Working with suppliers / partners to constantly re-engineer processes and systems infrastructure to enhance customer experience, also Business intelligence to monitor customers behavior, trends and analysis to ensure we continue to give great customer satisfaction
• Driving & measuring key metrics to ensure operational continuous success. Focusing around OTIF fulfilment KPI’s
• Working with the development team on growth strategy planning
• Regular meetings with final provider on performance KPI’s
• Driving continuous improvement mind set with the management and fulfillment teams.
• Monthly back to the floor policy for the Senior management team, working with the operations teams from order picking to final packing
Key responsibilities:
• Managing the whole warehouse operations for Jordan Market.
• Planning and reviewing compensation actions.
• Drive staff performance and productivity
• Improved UPMH
• Enforcing policies and procedures.
• Preparing and completing action plans.
• Driving the SOPs, productivity, quality and customers service standards.
• Resolving problems.
• Completing audits.
• Identifying trends.
• Meets warehouse operations financial objectives by forecasting requirements.
• Initiating corrective actions.
• Developing processes for receiving product, equipment utilization, inventory management and shipping.
• Develops warehouse design by planning layout, product flow and product handling.
• Complying with legal regulations.
• Maintains safe and healthy work environment.
1. Insure timely delivery of all items
2. Supervise all warehouse employees
3. Conduct inventory and maintain inventory at proper level
4. Make timely delivery of goods to our customers
5. Recommend items no longer useful to be declared surplus and sold
6. Determine items to be repaired
7. Operate and schedule courier system
8. See that supervisor is well informed at all times
9. Other duties as assigned by my managers
Action by the processing of all the processes occurring in the company's stores and processing orders through the system WMS Warehousing Management System (exceed) and follow up the warehouse team to doing them tasks on the right time, and prepare the reports for upper management and for the customers and also prepare all invoices related for warehouse and coordinating with customs and clearance companies and follow with customers if they have any complains and inquires
open acount to the customers and follow up with them if we have any complains and inquires